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Business Profile

Uniforms

UniformsAndScrubs.com

This business's accreditation status is suspended and currently under review.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/06/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order placed on Jan 30. Have not heard if items will ship. No updates. Website has non working number, found a different number on BBB site but it has a long message that says i can live chat for faster service. I cannot find any way to live chat. All blogs are over a year old. is this place even still in business or did they just charge my credit card? Please help.

    Business Response

    Date: 02/07/2025

    We had an issue with our system that has been resolved. I spoke with the customer this morning and let her know that her order has been shipped and when it will be delivered. We are happy to speak to her again and help with any issues she may have with the order. She was kind enough to let us know how she tried to contact us so that we could make sure that everything was working properly.

  • Initial Complaint

    Date:09/12/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with them over a week ago. I never received a confirmation email for my order. Ive sent two emails and three voicemails and get no follow up. Theyve taken my money but not provided the product.

    Business Response

    Date: 10/03/2024

    We had an internet outage for over a week.  It is possible that we didn't get it.  I attempted to email him and it bounced back.  I tried to call and got no answer and no voicemail at the time.  Since then, the order has been delivered.  It was delivered on September 27th, 2024.  He didn't receive any confirmation because his email was incorrect.  

    I am more than happy to reach out to him.  I am going to do this.

    Customer Answer

    Date: 10/04/2024

    Better Business Bureau:

    I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
     
    Sincerely,

    ******* *****

This business's accreditation status is currently suspended and under review.

suspended BBB accredited business seal

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