Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/27/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I feel as though I was rushed into this vehicle without even being able to test drive it first due to it being parked on the showroom floor . Next the car needed a battery the day I picked it up, then the steering was off, next I hear a clump clump noise everytime I hit a bump on the passenger side, then Ive notice a burning antifreeze smell and found out the radiator is leaking
Business Response
Date: 05/15/2024
***************** has given us a poor online review on ****** and filed a compliant with the ** Attorney General and now the BBB. This complaint is not consistent with our business practices, online reviews nor our A+ rating that we have had with the BBB for the last 20 plus years. And we have never had a complaint sent into the Attorney General in our 35 years of business. We can not duplicate or confirm any of the alleged problems with the car. Attached is the response that we sent to the Attorney General and now submit the same response to this BBB complaint. Please contact us with any questions or clarifications needed at ************ or by email at ***********************
Customer Answer
Date: 05/16/2024
Complaint: 21633733
I am rejecting this response because:
Sincerely,
*****************************
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