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Business Profile

Psychic

Brit Tarot

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/17/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Found this person and their services on Tiktok, was directed to their website to book a service. I booked and paid for two different services and on the date of the first appointment, Brit emailed me saying she was running behind and would be getting back to me within 24 hours. I never heard back, even after emailing multiple times. She took my money and ghosted. I would like a refund please.

    Business Response

    Date: 01/17/2025

    Subject: Response to Complaint #********


    Dear Better Business Bureau,


    Thank you for bringing this matter to my attention. I have reviewed the complaint submitted by ****** ******* and want to confirm that this issue has been resolved.


    After investigating, I discovered that this situation arose due to a technical issue on my end. The reading request was mistakenly marked as completed and moved to a done folder, which prevented me from receiving further notifications or follow-ups. Unfortunately, this oversight led to the delay in fulfilling the service. I take full accountability for this error and have already begun implementing changes to my processes to ensure such issues do not happen again.


    To resolve the matter, I have issued a full refund to Ms. ******** and I have personally reached out to her to apologize for the inconvenience caused.


    I sincerely appreciate the opportunity to correct this mistake. Please let me know if you require any additional information. It will not allow me to attach screenshots, but I am happy to email them directly.


    Sincerely,
    ******** *****
    CEO & Founder of Brittarot LLC
    ************
    *********************************************************

    Customer Answer

    Date: 01/21/2025

    Better Business Bureau:

    I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
     
    Sincerely,

    ****** *******

Brit Tarot is NOT a BBB Accredited Business.

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