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Business Profile

Drug Addiction Treatment

Aviary Recovery Center
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Aviary Recovery Center's headquarters and its corporate-owned locations. To view all corporate locations, see

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Aviary Recovery Center has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/11/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Since my complaint was to long i attached it in the uploading documents

      Business Response

      Date: 01/06/2025

      Customer was offered to have disputed items replaced, we asked for receipts and when we attempted to call her to see how she wanted to proceed she stated that she was not interested and addressing via other avenues.

      If customer will provide exact model and brand of items we will purchase and send to her but due to our business and the nature of addiction, we will not send cash or check.  We are offering to replace these items even though nobody can prove one way or another if they were ever even in our possession and additionally even though the request for them wasn't made until after 30 days had passed for the client to retrieve them as our policy states and as customer has signed and agreed to.

      We wish her the best and feel we are going above and

      beyond to offer this to her.

      Client previously had said this was acceptable and that all ****** reviews would be revised to reflect our facility as accurately possible, however she has since posted more negative reviews and sent this to BBB even though we have tried to proceed as stated above.  

      I will make no other offers to this individual.

    Aviary Recovery Center is BBB Accredited.

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