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Business Profile

Resort

Hidden Valley Resort

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/03/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 1/24 i took my family of 7 to hidden valley ski resort. This was college night and tickets were to be 29$ and rentals $10. I made a phone call to customer service requesting clarification on the age and discount as the website states ages *****. In addition to 3 college students i also had highschool students. I called to make sure they were eligible for the discounted rate. I was told they were. I have proof of this 5 min call before i purchased tickets on 1/22. Had the other children not been eligible i would not have taken all of the children. Upon arrival i was told i had to pay full price in addition to the already purchased tickets. If i left i would forfeit the already paid money from the advanced discounted tickets i purchased. I asked to speak *** a manager and was refused. My options were to pay full price or leave. I ended up paying full price so my famiky could ski as we drove 1.5 hours there. I was very embarrassed in front of the 50 people behind us witnessing this. All in all i over paid $395. I would like that refunded.

  • Initial Complaint

    Date:02/01/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Formal Complaint Against Hidden Valley Ski and *********** (Vail Resorts******) Violation of Consumer Protection ***************** Refund Policies Dear Better Business Bureau,I am formally filing a complaint against Hidden Valley Ski and ***********, operated by Vail Resorts, ***** for failing to honor their refund policy and engaging in deceptive business practices under the Missouri Merchandising Practices Act (MMPA).Complaint Summary:On January 30, 2025, I requested a $332 refund for a private ski ******* snowboard rental, and lift ticket for ******** ******** due to severe weather conditions that made attendance unsafe. Hidden Valley Ski and *********** denied a full refund, citing their 50% cancellation fee for cancellations within 48 hours, despite:Unsafe Weather Conditions (Force Majeure): Hazardous weather made the ****** unsafe, yet the company refused to accommodate.Violation of Refund Policy: Their policy states full refunds are issued for illness with medical documentation, which I provided, yet they still denied my request.Incorrect Attendance Assumption: The participant never checked in, received a lift ticket, or interacted with the instructor, but the company falsely assumed she attended.Unfair Business Practices: Enforcing cancellation fees under these conditions is deceptive and violates MMPA protections.Attempts to Resolve:I contacted the company multiple times, provided medical documentation, and clarified non-attendance. They remained inflexible and refused a full refund.Request for Action:I urge the BBB to investigate and ensure Hidden Valley:Applies its refund policies fairly and consistently. Only pending refund $ ***** Accommodates force majeure conditions impacting safety.Honors its stated terms, especially for illness-related **************** held accountable for misleading and unfair business practices.I trust the BBB will take this matter seriously. Thank you for your time and attention.

    Customer Answer

    Date: 02/21/2025

    Hello,
    Please continue reaching out to them, as they have not provided me with any updates or refunded any of my money so far.
    Thank you.

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