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Business Profile

Restaurants

Super Smokers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Restaurants.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/19/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Complaint: ********



    I am rejecting this response because:

    Whomever wrote this response was not there, or is flat out lying. I ordered pulled pork and they confirmed it. When I was given my togo order, they said here is your order. I have a witness that was with me that will confirm my statements and my order.  I called them when I got home and the manager informed me that she had highschool kids working and the new girl on the register entered my order wrong. I had my phone on speaker and her comments were heard by three others. The manager even said she was only going to refund my order for the turkey. I have never ordered sliced turkey from this resturant.





    Sincerely,



    ******* ***

    Business Response

    Date: 06/14/2023

    Customer received order exactly as it was ordered. Customers order was confirmed twice. Once verbally and on the screen when he paid. A receipt was given at the time of purchase. Upon customers return home he made a phone call with the complaint that he received the wrong food. However we confirmed that he did in fact receive all of the food that was ordered, confirmed and on the receipt that he was given. We cannot be held responsible should the customer not have ordered what they intended. Turkey was the item in question. That’s what was on the receipt and in the bag. He stated he meant to order pork. We offered to provide him pork upon his return. This was a customer error and no action is required. 

Super Smokers is NOT a BBB Accredited Business.

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