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Business Profile

Roofing Contractors

Eureka Contracting and Roofing

Reviews

Customer Review Ratings

2.63/5 stars

Average of 8 Customer Reviews

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Review Details

  • Review fromChester (Mike) Q

    Date: 07/21/2025

    2 stars
    Failure to address complaints. Significant color mismatch on siding replacement, missed 6 small areas of shingle replacement under *****, after facia replacement now 3 different colors of facia, dents left in one of the garage doors. Non-responsive to emails & to-date, phone calls. No follow-up after incomplete work. After sending the contractor an e-mail with list of issues the company failed to acknowledge the e-mail & sent another copy of the billing
  • Review fromJohn R

    Date: 06/26/2025

    1 star
    I don't know where the A+ rating comes from. Took time out of the day to meet the *** at the house. Reviewed the work. Never heard back from the company.I guess my work wasn't big enough even for a simple follow up call.
  • Review fromTrey A

    Date: 05/08/2025

    1 star
    This company handled things very unprofessionally. They left us high and dry after our follow *** requesting an estimate after they were at our home for hours with an insurance adjustor. During the initial meeting the projector manager with this company was bad mouthing the insurance adjustor and did not respond with an estimate for over a month other than verbally throwing out numbers via phone call. When we expressed concern to receive something more formal and on how things were being handled they responded via phone they would mitigate the situation. We were then abruptly told us they could not take on our case. As concerned customers, we left a review expressing concern to hope future neighbors do not have a similar experience and the concerning behavior continued. They shared personal detailed information about our home and our claim to the public eye, that had not been discussed with us prior. Information they neglected to share with us during our previous attempts to communicate. Their responses were very dishonest and brought about concern to us as homeowners looking for a reputable company we trust with our home.
  • Review fromBridget A

    Date: 05/08/2025

    1 star
    Very dishonest company unfortunately and we hope other customer are not mislead as we were. Our case with them was handleded poorly and unprofessionally. We hope our feedback supports some change for future customers and some ownership can be taken. We asked for simple communication around our project, we were never given appropriate details, instead once they relaized it wasnt a big job as mentioned in other reviews they dropped us and spread false personal details on their response in the review vs talking to us as customers. Please do better for the community..as we are concerned thats after you expressed concern you then lied in the public eye about how it was handled. It is important to be honest when dealing with peoples homes.

    Eureka Contracting and Roofing

    Date: 05/09/2025

    We have been in constant contact with this customer.  Our ********* crew went out to look at her deck, and said it was unsafe.  All of the supports were leaning away from the house.  She informed us that an engineer approved the deck as it was and that we just needed to repair the handrail.  We asked for a copy of the engineers report and she never sent it.

    Our liability issue was that if we worked on this deck, and if there was an issue with it, or if it collapsed, we would be held responsible.  Since 3/17/25 we have communicated with her 12 different times that are logged, not sure how many unlogged communications. I personally spoke with her twice that was not logged.

    We could not complete the repairs outlined in the insurance estimate due to the condition of the support posts.

    She gave us a 1 star ****** review, when we responded to that she gave us this 1 star review in the BBB.  We did not do anything wrong, we just did not do what she wanted us to do because it could not be completed in a safe manner that would have left us with no liability.  Please help us resolve this issue.

     

    Thank you

  • Review fromRonnie D

    Date: 04/27/2024

    5 stars
    Great company with a dominant hand in the community. Will go above and beyond to make homeowners feel comfortable, and provide amazing work and customer service.
  • Review fromStacy C

    Date: 03/27/2024

    5 stars
    Fantastic workmanship, high quality products and efficient, friendly staff that are there from start to finish to answer your questions and care for you during the installation process. I highly recommend this team.
  • Review fromMatt B

    Date: 10/06/2023

    5 stars
    **** was honest and transparent with *******. He told me what insurance might be willing to cover and what they wouldn'************** has also been great to work with. She is always positive and knowledgeable!
  • Review fromHeather W

    Date: 11/07/2022

    1 star
    Its hard to know where to start. To be blunt - they did not know how to install a standing seam metal roof ridge cap and decking. The ridge cap was installed with no venting. We told them about the problem and they said it would take 2 weeks to get the correct parts. 2 weeks later they showed up with foam pads that are meant for a barn, not a house. I had to download a copy of the installation manual for the brand of roof they had ordered. Standing in my front yard I educated them using free online material. It was totally ridiculous. I showed them what a z-bar was and how that was what is installed on a house for ventilation. 2 more weeks go by and they order the new parts. They had installed the decking wrong so had to CUT between each section and fix it. It will never be as designed or have optimum air flow. It was installed wrong from the decking up.We worked with the owner and he gave us an extended service warranty because of the problems we had and let us wait a few months to pay for it because we wanted to be sure it didnt leak with all of the problems. My husband was on the roof last night and noticed that every other Rivet was MISSING! They ran out of rivets when they did the new install so just skipped every other hole. That was the final blow to me. These people don't know how to install a metal standing seam roof and you should be warry of them.

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