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Business Profile

Inspection

Alpha Omega Home Inspection Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Inspection.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/05/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We bought the house in April 20222 because our realtor and the inspector told us the roof was good. On 4/11/22 the roof was inspected. We were told the roof would last another 6-7 more year. The second day of us moving into the house the roof started leaking in my son's room. Since then it has started leaking in our garage, which is a converted room. We have also had problems with our septic system.

    Business Response

    Date: 04/13/2023

    Good morning, 
    I have attached several transactions of this complaint. Please feel free to reach out to me at ************ or email *********************** with any questions or concerns. I am more than happy to try to assist you in this matter.
    See attached :*Letter received from BBB (** *********
    *Home Inspection Report
    *Home Inspection Agreement (signed)
    *Text messages throughout transaction
    Payments received in text messages and amount given off of original total due to Client ******** *********) not being able to pay at time of inspection.
    I apologize personally for any happenings during this transaction, but feel we did our best in the interest of the client.
    I cannot speak for transactions between client and realtor, but again I feel we were more than lenient given the circumstances.
    Please see in the home inspection report - we were not able to access the septic and there was no evidence of water damage on the ceiling in the bedroom at time of inspection. (If attachment ******** text can not be opened please let me know as it is informative to this complaint)
    ***** ***** **** **********
    ************

Alpha Omega Home Inspection Service is NOT a BBB Accredited Business.

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