Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/19/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted **** ******** to create doors for my bed room. In March of 2023. I commissioned him to make two doors. With installation Was told three months. He asked for half up front. And told me if I paid him all of it. That it would get done faster. So I paid him That was June 6th 2023
  
  July 5th I reach out To check on production and I was informed that I was in line on schedule for the end of the month.
  
  August 13 I reach out. No response
  September 1 I reach out no response
  
  September 30th I reach out I get informed I he should have them rolling in two weeks
  
  October 23 I reach out. Get told he’s training up help in his shop.
  
  November 8th I reach out no response
  
  December 11th I reach out. I get told he’s shooting for before Christmas if not it will directly after holidays
  
  December 18th I reach out. I get told It will be in January for sure. Not the first week though.
  
  January 6th. Get told he hasn’t even started the doors. And. If I keep bothering him it won’t get them made any faster.
  
  
  This business also is operating under a new location.
  
  ******** **** ******* **** ********* ***************************** *** ***** ***** ****** ********* ******** ******** ***** 

  Customer Answer

  Date: 01/19/2024

  I mistake when said March.  The month. Was. May of 2023. I contacted Mr  ********  for the first time      In not sure how to edit or update that.   

  Customer Answer

  Date: 01/30/2024

  The business has contacted me immediately after he received the complaint from the bbb.   Upset that I gave his address out.   Apparently it’s his home address.  I wasn’t aware I went with what was on my invoice.      The contractor claims to be working on the doors.    And continues to stall progress.    Last I talked with **** ********  was Saturday 1-27-24. Was informed my doors were going to be started on now that the last project is complete 

• Initial Complaint

  Date:05/18/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We paid a $1400 down payment which was half of the total amount in October of 2021. The order was for 3 barn doors. One standard and 2 with glass in them. We were told that he was about 3 months out. The owner never once messaged us to keep us updated we always had to ask when we would get them. After several unmet promised dates we finally received our 1 standard door 12 months later in October 2022. We were then told we would have our remaining glass doors by thanksgiving. That date passed with again many excuses. April 2023 we told him we wanted our doors installed by the end of the month or we wanted a portion of our money back. He said he would get them done. We had paid half and only received 1/3 of our order so we want $465 refunded. Here we are middle of May 2023 and we still don’t have our order. The business owner has given up making excuses and proceeded to just ignore all contact we try to make. We have been overly patient and understanding but now that he won’t answer any of our messages we feel we have been officially robbed of our money. Our down payment receipt, and all text screen shots of every interaction can be provided.

• Initial Complaint

  Date:03/01/2023

  Type:Delivery Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We gave a down payment to the contractor on 5/23/22, I show that they cashed the check on 6/1/22. We have asked the contractor a number of times since then to complete the work or give us a refund. We were told that a refund wasn't possible because they had already purchased supplies and there was always excuses as to why the work couldn't be completed (teeth pulled, moving the shop, milling the wood). I offered the option to just show me the receipts of what had been purchased and that we would subtract that from what we already paid and take the supplies and our project to another contractor who has time, and he refused.
  We have been considering selling the house, but would likely take a large hit without finishing this project. We also missed a prime selling market over last summer because of this.

  Business Response

  Date: 04/12/2023

  We are in contact and work will be done in April

  Customer Answer

  Date: 04/18/2023

  *** ****** ** ** ******** **** ****** ** * ****** *** **** **** ** * ****** *** *** *** ********* *** ********* ** ** ****** ** ******** **** ********* **** ** ****** ** ******* **********
  
  ********** ********
  
  
  
  I am rejecting this response because:

  After the actions of the company and their vulgar responses, I no longer trust them to complete the work. I request a full refund of the $1,250 that was put down on this project, plus to cover my lawyer fees of $390 that were used to try to get a response from the business. 
  
  
  
  ********
  
  ****** *******

• Initial Complaint

  Date:12/29/2022

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm unable to secure services from Campbell Wood Designs and cannot get a refund for work not started. I am seeking full refund of $500.00 paid by personal check to **** ******** on 6/16/2022. Due to the time that has lapsed since the job was bid to renovate a bedroom window seat into a storage unit, and the failure of ** ******** to schedule the remodel job after I reached out to him twice over a period of 6 months, I no longer have confidence in his ability or intention to provide the previously agreed upon remodel job. No services have been performed on my behalf by this company.