We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Body Repair and Painting

Holt Auto Body & Performance

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Body Repair and Painting.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/06/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Involved in vehicle accident Sep 6 2023. **** worked on our jeep for over 4 months. Said jeep was fixed but still had issues. Insurance allowed us to go somewhere else & get other items fixed. Since **** was paid by insurance to fix running ************* we had to go back to **** and talk with them due to bad workmanship. Tried for months to get a hold of the owner due to manager giving us the run around & talking down to us. Due to trust issues & no faith in their work, asked if I could be present during repairs. Was told I couldnt be at the shop and had to drop off jeep & leave. When they said our jeep was fixed, we drove home and it felt like a death wobble. Checked things, tires had over a 20 psi difference, horn didnt work, door bolts were loose the doors almost fell off, it was missing door hinge covers, dash lights came on & off, battery still has to be jumped every day, roof panels leak, & once we discovered all this we messaged **** and was given the run around on being able to bring it in because we didnt want to leave it over night with them. allowed **** to check ************* said everything was normal wear & tear. So we took it to 4 other mechanics/body shops & got estimates for damages still due to accident. They even tried to have us keep a damaged door when they were working on our *********** swapped the damaged tired with the spare tire, but said the tire wasnt damaged, but the other shops said tire was damaged & even the insurance adjuster said the tire was damaged & paid to replace it. This is why we dont have trust or faith in **** Performance. Due to **** not being in the Insurance network, they said they cant do anything that it was up to us to go after them to try and get anything repaired that they were paid to fix that wasnt fixed correctly. We are paying a different mechanic over $3000 to fix issues due to the bad workmanship of ****. Would like refund for running board and door that insurance paid to have fixed that isnt fixed.

    Business Response

    Date: 07/30/2024

    The insurance would only paid for a used rear end. They claimed we replaced their shocks but we never did, we left the shocks alone and showed them the pictures regarding this. Everything they have brought to our attention, we never touched. We had proven this time and time again but they persist it was our doing. We offered to eat the cost on repairing on some of those things, to which they demanded to be there the whole time, which, is not something we were going to allow. 

    Customer Answer

    Date: 07/30/2024

    Complaint: 21948811

    I have reviewed the business' response and am rejecting it because: **** claims to have not done the work we are complaining about. Attached is pictures of the running board after the accident damaged and then a picture of it after they worked on it supposedly fixed. The rear bolts on the running board need to be drilled out and fixed. Also attached is watch **** got paid for by the insurance which shows they worked on the front passenger door. It also shows that they were paid to work on the rocker panels when the insurance claims adjuster said it looks like they never painted it and looks like they didnt replace it. So why does the supplements from the insurance company and from them show they were paid to do that work along with the pictures of the running board? 


    Sincerely,

    Customer Answer

    Date: 08/07/2024

    **** auto body and performance has done nothing to resolve the issue. They have me blocked on everything when trying to contact them. They did faulty work and we lost trust in them. We have told them they can fix it as long as we are present but was told we cant even be in the property. Is there anything we can do? 

Holt Auto Body & Performance is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.