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Business Profile

Bank

Belgrade State Bank

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Belgrade State Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

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Belgrade State Bank has 7 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/02/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My boss tried to pay me through the ***** app. The bank refused to accept the payment. This is not the first time this has happened. I tried to contact the bank and they would not even talk to me. The operator said it is not the bank's problem and the book keeper refused to speak to me.

      Business Response

      Date: 03/03/2023

      After reviewing your account history and card activity, I spoke with the Head of our Debit Card department.  She explained the conversation she had with you, which took place on 3/2/2023 at about 12:40pm.  She state the conversation went well and that a payment was received into your account at the time of the conversation.  She helped walk you through that transaction.  She has also sent me a spreadsheet of all your transactions from August 2022- March 2023, where all are approvals except two, which were not from *****.  We are able to process all payments/credits from ***** as long as the correct card information is input.  If you have any other questions please contact me at our *****i location.  Thank you!

      Customer Answer

      Date: 03/06/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.



      Sincerely,



      ***** *******

    • Initial Complaint

      Date:02/23/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      March 15,2022 Belgrade State Bank received my 2021 tax refund. A new employee at the Belgrade ******* location on February 1, 2023, after trying at least once a week for the past almost an entire year, told me that they received the physical check after it wasn't deposited in my account, and they lost the physical check. They lost my tax refund from 2021 for the amount of $218 dollars. I have confirmed with the *** that Belgrade State Bank did receive that money to my exact routing number. They have yet to contact me back after repeatedly telling me they would contact me as they look into it. They looked into past records and still tell me I have not had the money deposited in my account. I have contacted ***** *** who I filed my taxes through, I have contacted the *** Multiple times, both places say my routing number and account number is correct and that Belgrade has received my tax return.

      Business Response

      Date: 02/24/2023

      After reviewing your complaint and speaking to one of our Bookkeepers it was found that we did in fact receive a deposit on the date in question, but it was a different amount than you stated.  This could be due to the fee that ***** *** would've charged you.  The ACH credit (deposit) was from ***** **** which is where the refunds for ***** *** comes from when the fee for filing is being withheld from the refund.  If you would like to contact the *** and fill out a FS Form ***** we can trace the exact item to be sure this is the deposit in question.  For any other questions relating to this, please contact me at ************ **** *****

    Belgrade State Bank is NOT a BBB Accredited Business.

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