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Business Profile

Dance Company

On Stage Performing Arts Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dance Company.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/27/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Stage Performing Arts Studio refunded me for services not rendered. However, they shorted the refund by $50. The owner has since blocked me on social media and is not responding to communication.

    Business Response

    Date: 10/19/2022

    To Whom It May Concern,
    In regards to the complaint ID ********, **** ******* was sent a refund of $1,200 in September 2022.  That was for two solo deposits and two duet deposits.  There was no email, nor any communication with ****** that they were leaving the studio.  Additionally, there is a no refund policy for any reason at the studio as is shown in our studio packet that is presented to the parents when they sign their children up for dance.  We did, however, send her a refund due to her acknowledgement that she was in a financial crisis due to her daughter injuring herself and her husband having a surgery so we prioritized her refund for her situation.  Please feel free to contact us with any questions or concerns.  Thank you and have a wonderful day.

    Customer Answer

    Date: 10/20/2022

    Complaint: ********



    I am rejecting this response because:

    I paid $1250 for my daughter to have a solo/duet for the upcoming season.  My daughter received an injury and was not able to participate in physical activity.  The studio sent me $1200.  The payment I received was short $50.  I also paid for earrings and hair accessories ($20 total) which I have not received. I was blocked by the studio on social media which is the way they conduct business and communicate. 

    Sincerely,

    ***** *******

  • Initial Complaint

    Date:09/27/2022

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    As a result of delayed accounting practices with this dance studio for the 2021-2022 dance season, I over payed in the amount of $172. They acknowledged the over payment at the time and offered to send it back as a refund. We have since moved dance studios and I have yet to have the funds returned. This studio owner does her business entirely on Facebook and when I requested several time for the funds to be returned (all transactions are done through **** *** or ****** they ignored my messages, allowed the **** *** request to expire and blocked me on Facebook essentially preventing me from any means of communication. They rarely check the email account.

    I can still see my negative balance of $172 when I log onto my account but have no way to communicate with the owners in order to get the funds returned.

    Business Response

    Date: 10/19/2022

    To Whom It May Concern,
    In regards to the complaint ID ********, the amount in question was for solo deposits to reserve their children's time for competition solo rehearsals and to pay for any other charges on **** ******* account.  There were no emails sent to us pertaining to her children not returning to our studio, nor any communication with ****** who is the individual that would issue any refund.  Usually, there are no refunds under any circumstances as per our studio packet that is presented to each parent when they sign up.  With this being said, we still plan to refund any overpayment owed to **** ***** after reviewing her account a final time.  Her account will be viewed at the same time as all the other accounts and an email will be sent out at that time along with a check mailed to their homes.  Please feel free to contact us with any questions or concerns.  Thank you and have a wonderful day.
    OnStage Performing Arts Center

    Customer Answer

    Date: 10/20/2022

    Complaint: ********

    I am rejecting this response because:
    This has nothing to do with anything related to any solo payment or deposit.  My children were only enrolled in an acro and tumbling class in the 2021/2022 dance season.  A no refund policy applies only for services rendered. To restate what I previously mentioned and the documentation provided and what is easily searchable by the studio itself on its own website.  This was the result of an overpayment for regular classes for the 2021/2022 dance season as a result of delayed accounting with the studio which was acknowledged in May 2022.  Since my children are not enrolled for the 2022/2023 season I’m asking they refund us ASAP and we can close out our account with them. 

    I understand there are other families that are not attending requesting solo deposits back and thus the confusion but that is not the situation with my account and the delay due to tue no refund policy does not apply in my case.  Hence my request to expedite as it’s clearly visible in my account from LAST season.

    Sincerely,

    *** *****

  • Initial Complaint

    Date:09/27/2022

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid OnStage for 2 dance deposits on 7/19 through ******* in the amount of $575. The studio was unable to provide the appropriate opportunities for my daughter and we decided to go elsewhere. We never signed any contracts with the studio and no work or services were provided for either dance associated with the deposit. No service was ever received for this transaction. As soon as we decided to leave, I asked for my refund over various Facebook messenger messages. The owner agreed to refund the deposit, but refused to actually send any money back. I tried working out a repayment plan, but never received any confirmation on how the business would refund me. I also asked for a refund via ******* which was rejected by the business. I tried to dispute through my bank, but as the transaction went through a third party provider they cannot honor it. I have screenshots of all messages sent through Facebook.

    Business Response

    Date: 10/19/2022

    To Whom It May Concern,
    In regards to the complaint ID ********, there was no email sent to us pertaining to **** ********* child not returning to our studio, nor any communication with ****** who is the individual that would issue any refund until October 4,2022.  Usually, there are no refunds under any circumstances as per our studio packet that is presented to each parent when they sign up.  With this being said, we still plan to refund any overpayment owed to **** ******* after reviewing her account a final time.  Her account will be viewed at the same time as all the other accounts and an email will be sent out at that time along with a check mailed to their homes.  Please feel free to contact us with any questions or concerns.

    Customer Answer

    Date: 10/20/2022

    Complaint: ********



    I am rejecting this response because:



    I am rejecting the response due to incorrect statements provided by the business.

    On 8/4/22 via Facebook Messenger I notified the studio owner, ****** (who has been my primary contact for the entire time that we were enrolled at OSPAC), that we were concerned about the class offerings available to my daughter. I explained that we would be looking elsewhere to explore our options. I received no response. On 8/15/22 I sent ****** another message notifying her that we chose to enroll our daughter at another studio that better fit her needs. I also requested a refund for my deposit on a solo and trio dance. ****** replied that same day with “OK np ty for letting me know.” As there was no mention of the refund, I reached out again via Messenger on 8/17/22 inquiring how I would receive my refund. ****** replied that same day that she would get it to me as soon as she could. Since I paid via **** ***, I tired to request a refund on the app on 8/28/22. OSPAC rejected the request the same day. I sent a follow up message to ****** on 8/29/22 about the rejected refund and asking that I receive my refund by 9/1/22. ****** replied on 8/29/22 stating she would have to pay me back in installments after the studio opened for the season on 9/6. She did state that the contract says “no refunds,” but she would still honor this refund. I agreed to this plan with a message on 8/29/22 and also reminded her that I never signed a contract therefore I was unaware of any policies concerning refunds. I had not received any additional communications concerning my refund, so I reached back out to ****** on 9/13, 9/27, 10/3 and 10/4 via Messenger, text and phone. 

    Since there were no communications and my attempts of reaching out were going unanswered, I reached out to a friend that had children enrolled at OSPAC. This family also put down a deposit for dances and then decided to go with another studio and since she received her refund, I inquired how she went about the process. She informed me that ****** had provided her with the refund. I asked for his phone number from my friend and reached out to him on 10/4. It was at this time that ****** informed me that he was who I should contact about accounts and that they have not looked at accounts to refund yet. He said he would send me an email confirming when a check was sent out. I provided my email and deposit amount to him and thanked him for the response. We had another text exchange on 10/19/22 concerning this BBB dispute and timing of when I would receive my money.

    At no time was I directed to contact ****** to resolve this issue. I assumed dealing with the owner was the correct contact for reconciling accounts. The entire time my daughter was enrolled in the studio, I communicated only with ****** and only via Facebook messenger and text. We never received a contract or any information about the studio’s policies and procedures.

    The disputed deposit was for a solo and a trio dance. The two other children in the trio dance pulled out of the studio and no time was ever reserved for this dance. We did agree on a time for the solo rehearsals, but I gave a three week notice that we would not be dancing at OSPAC and no choreography was completed nor studio time was spent on this dance. My deposit for $575 was for services never received.    

    I was told that I would be refunded and have yet to receive any sort of repayment. I have tried all forms of communication with no success. I have tried to dispute the transaction with my bank and **** *** with no success. In a continued effort to communicate with the business, I decided to file a dispute with the BBB in hopes that I can resolve this issue in a timely manner. My deposit paid was for services never rendered and I would expect my account to be settled by now.

    I am able to provide screenshots documenting all conversations between the business and myself upon request

    Sincerely,

    ****** *******

On Stage Performing Arts Center is NOT a BBB Accredited Business.

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