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Business Profile

Garage Doors

Mineral Area Overhead Door, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/31/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought my basement windows from Mineral Area Overhead Door in 2016 & they have a lifetime warranty. The seal is broken on 1 window, thus the window is cloudy. I called and talked to **** ****** on June 21. Told him the problem and gave him info on the window. He said he’d order a new window. On June 30, I called to check on the window as I never got any confirmation on when it may be in. When I left a message the woman told me “oh he would never call you for that” & took the message to call me. On July 21, I called again and again a message was taken and again I didn’t get a call back from ****. The next day I emailed my concern to the company website and STILL no answer. I’m only wanting a possible date of when the window will arrive. As far as I know, it is sitting in the warehouse. I have dealt with the salesman **** previously and he has always been S L O W in getting back with me, but since this is a warranty issue & wont be paying any money, I assume he is being even slower, maybe hoping I will forget about it

    Business Response

    Date: 08/01/2022

    6.21.22 I did receive and complete a request for Service sheet for ***** ********.

    The Manufacturer of the windows that we installed in 2009 No longer ships to Missouri and I can no longer order from them.

    The request for the warranty glass has been made but the response from them and the replacements and shipment is always a slower response.

    It is typically 8 weeks or more to be received from the time they process and approve the warranty replacement.

    I have emailed requesting an update on the status

Mineral Area Overhead Door, Inc. is NOT a BBB Accredited Business.

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