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Business Profile

Internet Services

Big River Broadband

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/27/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The internet keeps shutting off ALL THE TIME. It's ridiculous to have such unreliable internet. There is no reason for it to not work, especially when the tower is right next to our house.

    Business Response

    Date: 12/12/2022

    To Whom it May Concern,  Big River Broadband received the copy of complaint ******** this morning.  I have personally researched and didn't see any outstanding communication or tickets with our customer care group or previous account issue tickets over the previous months for Ms. *******.  I called Ms. ******* at 10:20am this morning and left a voicemail indicating as such and that a member of the Customer Care team here at Big River would follow up within 10-15 minutes with a call and email to determine what her issue with the service is and help to troubleshoot and resolve the issue. Included in the voicemail was our contact number for the Customer Care group along with the Customer Care manager's information. This matter and complaint is resolved from Big River Broadband's side and we will work through the troubleshooting process with Ms. *******. ***** ******

  • Initial Complaint

    Date:08/01/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I canceled service back in May.
    They drafted from my bank account for two more months of service. Then when I called were refunding me $92.57 never received that credit. Then they drafted $457 from my account for equipment that they had already picked up that has still not been refunded despiteultiple promises by supervisor and me calling in.

    Business Response

    Date: 08/19/2022

    To whom it may concern, this complaint is resolved.  The credits have been issued to *** *********’s account, a refund is being issued.

Big River Broadband is NOT a BBB Accredited Business.

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