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Business Profile

Towing Company

Marler's Towing, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/18/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    my friends were arrested and our car was taken by this towing company
    we tried to contact them then when we finally got thru and provided them with the information they were rude and did not honor any of our requests. We paid them for our car and they refused to give us a receipt.
    We asked about missing property and they starting yelling and got really irate an disrespectful. One of the workers named *** pushed us out the door and slammed my friends door so hard it knock soda everywhere. They still refused to show us proof of the transaction we made with them.

    Business Response

    Date: 07/18/2023

    The vehicle was impounded by the St. Francois County Sheriff's Dept.  The vehicle was a rental car.  When the person the car was leased to called about getting the car out, the person was told we would need copies of the valid rental agreement and the person's ID so that the car could be released to him since it was a rental car.  The person it was rented to was able to get Hertz to email him an updated current rental agreement.  As soon as he provided a copy of the valid rental agreement and paid the amount due, the car was released to the rightful person that was legally responsible for the car according to ***** ****** per rental agreement ** *********.  The legal renter of the car did not request a copy of the receipt.  After he exited our office 2 of his passengers remained in the lobby and began cussing our employee and accusing us of stealing items from the van.  The legal renter of the car did not make any such accusations and was not a problem in any way.  Our employee told the passengers if anything was missing from the car, they would need to take that up with the St. Francois County Sheriff's Dept.  After the legal renter got the car out, the passengers that is making this claim called the office back twice using vulgar language and demanding to know the name of our employee that asked him to leave our property and making all sorts of threats and claims about what happened.  I assured him that it was all on camera as our lot and our office have security cameras.

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