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Business Profile

Colleges and Universities

Central Methodist University

This business is NOT BBB Accredited.

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Important information

  • Customer Complaint:
    This business profile reflects national complaint activity

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/03/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To Whom It May Concern, I am writing to file a formal complaint against Central Methodist University regarding misleading tuition information and unexpected fees. On February 10th, I made the difficult decision to withdraw from the university after completing my first semester. During a meeting with the Dean of Students and my parent, it was explicitly stated that I would only owe $437 to cover my second-semester tuition. However, on April 22, 2024, I received a letter from the university stating that there were additional back tuition fees of almost 3,000$ that were not accounted for during our initial discussion. This discrepancy between what was communicated to me and what was later billed is unacceptable and has caused significant financial strain. I believe this situation constitutes a violation of trust and fairness. As a consumer, I relied on the information provided by the university to make informed decisions about my education and finances. The sudden appearance of additional fees has left me feeling deceived and frustrated. I request that the Better Business Bureau investigate this matter thoroughly and take appropriate action to ensure that Central Methodist adheres to fair and transparent business practices. Additionally, I seek resolution in the form of a correction of the billing error and reimbursement of any unjust fees. Thank you for your attention to this matter. Sincerely, ******* ****** 

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