Complaints

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• Initial Complaint

  Date:07/15/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 14th I received a warning letter stated “On 5/4/2022, the following was noted:
  you need to cut the grass. This is not in compliance with restriction(s) within your community's governing documents.”
  I sent an email asking what restriction was not in compliance. I pointed out if it was for height it was not close to being too tall and the common ground behind my fence that D.N.I. is responsible for is 2-3 times taller than my lawn.
  2 months 17 emails, and a few non returned phone calls later, the common ground grass is now 31” tall and my violation had been for (grass cutting)
  At this point without receiving response for a while, I went to the D.N.I office on 7/14 and met ********* ***** for clarification on what my violation was.
  I was told my grass was over 8”.
  I pointed out in my time stamped pictures the striping was still visible. I showed how tall 8” actually is. I explained I had cut it 6 days prior to 3 3/4” and tall fescue only grows 2” per week in the peak spring growing season. This would make it 5 3/4” max. I have showed that in the picture she took the concrete of the sewer is 4 7/8” thick and could be used as a reference point to see the lawn is clearly not 8”.
  I showed all the dates I have footage of me cutting the grass since early May averaging 4.93 days between cuts.
  The response majority of the time was just a repeated “it was over 8” when I came by on the 4th” and an occasional “can I help with something else”.
  She is very confident my lawn was over 8” from her visual I selection from inside her car, despite any evidence I supplied otherwise.
  
  I brought up that the area behind my fence hasn’t been cut and it’s been 2 months despite being told 4 times over the last month it is a priority and would be taken care of.
  ********* told me per Jefferson county code it didn’t need to be cut until it was over 48”.
  When I Informed her it was 20” she said I was wrong and the county was lying to me.

  Customer Answer

  Date: 07/26/2022

  This has taken place in the winding bluffs subdivision in ******, MO. This complaint is against the person managing the HOA and the company they represent D.N.I. Properties. These are the parties responsible for making baseless accusation of violating HOA guidelines. ********* *****, employee of D.N.I made claims that were untrue and refuses to admit no matter what evidence is shown that my lawn was not even near the 8” rule she was trying to enforce. There are a few other neighbors having the same issue with her. One of which you can see the sprinkler in the yard from *********’s picture proving it is well under 8”. Other homes have received warnings for grass that was deemed by the builder a natural grass habitat. 

  Business Response

  Date: 08/25/2022

  I was able to work with the resident, ****, to resolve this issue.