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Business Profile

Bakery

Its Easy As Pie

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/11/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I pre-purchased a years worth of pie delivery from the owner ***** last year before Christmas and she not only failed to fulfill full contract the order, she is now not responding for me to get my refund. The service was for 2 pies each month delivered to my mother in laws house for a full year starting last January. After only 2 deliveries or 2 months of service, my mother in law called 4 times until she finally got a relative to ***** on the phone, to which they mentioned that there was a death in the family and would get back to her when they can, but that never happened. I live in California and my mother in law lives near St. Louis, so I actually did not know that this had happened until a month ago because my 86 year old mother in law has MS and severe scoliosis was being gracious and waiting for her to get back. I messaged ***** December 3rd, 2022, and no response. I waited until December 13th and sent a text message to her personal cell phone which she had communicated on before, left a voice mail, sent an email, and also left a message on her business line asking for a refund. She finally responded letting me know that she can fulfill the order of the pies to which I asked for a refund instead as she did not follow through with her contract and at this point I didn’t feel like she would fulfill it completely anyways. She responded the next day she would get me a refund. After 4 days I sent her my ***** information as that’s how I paid as well, and asking when I could expect a refund, no response. So I waited until December 30, and asked again when I could expect the refund of $590 and now she will not respond at all.

Its Easy As Pie is NOT a BBB Accredited Business.

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