We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Bathroom Design

Mid America Rebath & Remodeling

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bathroom Design.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/23/2023

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Re-Bath removed the master bath shower and replaced with new January of 2020. We paid the $8,242 in full and promptly. The warranty is for 10 years. The installation was good; the materials, as it turned out, apparently not suitable for the purpose.Within a few weeks of installation, we reported to the company that the shower floor was showing discoloration. A company rep came out and said that he could see what we meant but until it was visible in a photo, we had no claim. Shower stalls are a hard place to get a good picture.We hoped that the problem would not worsen. Now three years after installation, it looks as though we have an old shower floor, uneven tan colored rather than pure white, in need of replacement. This shower floor receives proper care and cleaning. We do not feel that a shower used by only two people should look as this one does after only three years. We emailed the company, indicating we wanted to file a claim, and sent them a picture of the shower floor Feb. 17, 2023. Not hearing back from them, I left a phone message during business hours Feb 21 and figured we would hear back in a day. We still have heard nothing.We would appreciate your intervention to achieve an amicable resolution. We would like an exchange with quality materials that last.

    Business Response

    Date: 03/20/2023

    We have resolved this issue with the customer.

    Customer Answer

    Date: 03/21/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    The owner came out personally and addressed the problem beautifully.  We are satisfied that a nylon brush will remove the discoloration without harming the floor material.


    Sincerely,

    *******************************

Mid America Rebath & Remodeling is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.