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Business Profile

Bathroom Design

Miracle Method

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bathroom Design.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/23/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In March I call them to find out abound shower doors. I decided the purchase shower doors after meeting the sales person by the ****. I decided to do showers doors and base of the shower-(tub part) . I was advise it would take about two weeks to get everything done. I notice they had left a white powder all over bedroom. I was so upset because they left such a mess until the owner came out at gave me $100.00 to have my carpet clean. Then we determine all the measurements was one. The owner apologize for the mistake and sent out to complete the job. Then the owner offer me another $150.00 because they had redo everything. I would like more than a $150.00 for a refund they mass up. For the waste time I would like at least get half of the refund,.

  • Initial Complaint

    Date:10/03/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired this company to refinish a kitchen sink. Everything from assessing to coming up with a bid was done online. The project was on 8-19-2019. Since then they have had to come back three times. They had to come back on June 5, 2020, February 18, 2021 and on September 17, 2024. On June 5, 2020 they put a special coating that the technician said would last. Well it hasnt the peeling of the surface is ongoing and all they want to do is do it again. Im fed up and want my $872 back that I paid them.

    Business Response

    Date: 10/04/2024

    Hello.  Let me start with the fact that we have made several attempts to correct the concerns with Mrs. Woodburn’s sink,  even after concluding that what we had seen was customer-caused by use/abuse.  See the pictures the customer has supplied.  Regarding us not going out to look at it in person and doing everything over text or email,  in our 21 years of being in business, that is common.   I met with the customer on September 17th and noticed several chips in the bottom of the sink, like before.  We talked, and while standing there, I saw that the kitchen was down to the studs. Nothing installed.  While I spoke of the correction that needed to be done, they stopped me and said they were not building the remodeled kitchen around this sink and wanted a full refund, which the warranty period was up in August of 2024.  I was willing to honor the warranty anyway.  The option I gave them was to bring the sink back to our shop and refinish it, and they could sell it and keep the money, which is now off the table.  We were willing to stand behind the product and workmanship per the warranty, and Mrs Woodburn refused.
    Thank you for your time
    Bob Veach
    Miracle Method

    Customer Answer

    Date: 10/07/2024

    Complaint: 22374862



    I have reviewed the business' response and am rejecting it because:

    First off we were gonna rebuild the kitchen around the sink. He’s incorrect there. We told him that was the plan when we had it redone. Now 5 years later and refinished two more times it’s still not right. Another incorrect thing he says it was from misuse/ abuse, incorrect. We have a metal raised sink liner to protect the bottom and a cover that protects the sides. I’ll send a new picture. Ever since we had it redone we’ve used these to-protect the sink. I’d like to also point out we started the kitchen redo with the sink and then Covid happened, which put us on pause. 





    Sincerely,



    Melissa Woodburn

    Customer Answer

    Date: 10/07/2024

    Here is the picture

    Business Response

    Date: 10/10/2024

    Miracle Method stands behind it's warranty as written, and no refund will be given as previously stated.  

    Customer Answer

    Date: 10/11/2024

    Complaint: 22374862



    I have reviewed the business' response and am rejecting it because:

    This will be the fourth time the want to redo it. The third time the redid it, it was said that would be the last time with this coating that were putting on it. Now he says there’s another coating that’s better than the last one. How many times do I have to have this redone. It’s unacceptable.





    Sincerely,



    Melissa Woodburn

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