Reviews

This profile includes reviews for Cardinal Door's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Cardinal Door has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Cardinal Door

  255 Northwest Blvd Fenton, MO 63026-5396

  
• 

  Cardinal Door

  9741 Gravois St. Louis Co, MO 63123

  

Review Details

• Review fromRichard B

  Date: 03/05/2024

  2 stars

  Richard B

  Date: 03/05/2024

  I contacted Cardinal Door in late February 2024 because the garage door opener they had installed a few years ago was lurching upon opening. Prior to calling, I had manually tested the door going up/down with no issue. While unattached, the opener was cycled up/down. Going up there was an noticeable lurch. The service tech responded within a few days; no complaint there. Unfortunately, when running the same diagnostic there was no issue. It should be noted that temperature differences for the two test days was significant. Temps on my test were in the upper 70s; the day of service temps were in upper 30s.Tech proceeded to lubricate the hinges, torsion springs, and the rail curve (where the garage door becomes horizontal). All told, he was here 20 minutes. The charges, however, were outrageous. First there was a fuel surcharge, then a fee for service call, lubricant costs, and finally labor. All told the cost was $264 just to spray some lubricant. I called Cardinal Door to complain and was told someone would call me back to discuss. To date I've not heard from them. My complaint is the excessive cost. The fuel surcharge should have been incorporated into the service call fee and the service call fee does not cover any part of the call other than showing up. I have had appliances serviced for less than $100. Service fee is too high As to the labor cost, I was originally told that it was for 1 1/2 hrs, then told that there is a minimum charge for preventive maintenance. I was not informed of fee schedule prior to action being taken. Had it been known, I'd been on the hook for the service call but not the high labor and materials.
  

  Cardinal Door

  Date: 03/07/2024

  Cardinal Door is aware of the customer concern noted above. There was confusion as the call initially came in as a service call and not a preventative maintenance call. Upon arrival, the technician could not duplicate the concern. He then performed preventative maintenance in an effort to provide optimal operation of both the door and operator, which all function correctly at the end of the service provided. The customer signed the work order and paid without issue. 

  Being an accredited Internation Door Dealer and employer of Union Certified Technicians as well as a Brick-and-Mortar location our fees are in alignment of those in the region. We are held accountable by the aforementioned and have been in business for ************************************************** alignment as a professional provider of service and installation by certified employees. We are in business to provide a solution to our customers' needs at an industry set rate, correctly the first time. We value our customers' and understand without them, there would be no business. 

  Our standard Service Call Rates are $119 Service Call/Show Up Fee, Fuel Surcharge $8 (which fluctuates, the reason not being included in the service call fee), Lube charge $12 if used and labor at $125 per hour- charged in 30 minute increments of $62.50. 

  Our Standard Preventative Maintenance Rates are $119 Service Call/Show Up Fee and $62.50 per opening including door and operator. 

  We serviced two doors and two operators for this particular customer which would break down as $119 Service Call Fee, $62.50 x 2 totaling $244. The customer was charged and paid $264. On 2/29/24 a credit request was submitted for $20 and will be mailed to the customer address once processed. 

  As a courtesy for the confusion, we would like to also extend the next PM service at 50% discount to be used in 12 months. We apologize for the confusion and would prefer to remain in good standing for years to come. 

• Review fromNaomi P

  Date: 11/25/2022

  1 star
  Ive been dealing with this company since August 2022. It is now the end of November and the job still isnt completed. 1) They missed the first scheduled appointment. 2) They were 4 hours late to the second scheduled appointment. 3) Job was done sloppy and incomplete. Hardware was bent exposing screws that could have resulted in a break in. 4) A door latch was broken in the process and the company says it will cost me over $2000 to fix it. 5) when they finally got around to rekeying my locks, the key would not dislodge when the door is in the locked position, leaving the door to my business open for over 3 days. I should have checked behind the guy, but trusted him because he said he double checked. My patience has truly been tried concerning this company. I really wish I would not have went with them. I am now sitting guard in my basement waiting on their locksmith to call me back to see IF he can come to fix the lock they were supposed to fix three days ago. This door has been unlocked for three days and cant lock. I am so disgusted.