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Business Profile

Floor Installation

Prestige Flooring

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Floor Installation.

Complaints

This profile includes complaints for Prestige Flooring's headquarters and its corporate-owned locations. To view all corporate locations, see

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Prestige Flooring has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:02/07/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Prestige Laid some new hardwood floors and refinished, existing hardwood floors. I paid the bill when they finished but I hadnt been in the house because we had to stay off the floors. When I got back in and started walking around I noticed a lot of problems with the finish and damage to the house. There is pooling and grit and discoloration through all the rooms. **** Massara came out with his *******. They said the floors would have to be refinished again. I told *** that we had already been out of the house for weeks - my husband was ill and I really didnt want to go through it all over again. **** said he would refund everything I had paid for the sanding and staining and that I would still pay for the floor they put in. He sent me a little less than half of what he agreed to. **** wont answer my calls texts or emails. the financial breakdown is as follows:Remove floor, Cut header install new wood and lace floors in with current floor. Total $1495.Sand and stain floors $10,757.50 I paid $12,252.50. If you subtract the amount for laying the floor that leaves a balance of $10,757.50 that they owe me. I was sent a check for $5232.50. That leaves a balance of $5525

      Business Response

      Date: 03/13/2025

      The client requested a full refund for the work done, despite some areas being satisfactory. After extensive back and forth, the decision was made to refund the client fully. Two checks were issued: one for $5,232.50 on November 6th, 2024 and another for $5,525 on 2/10/25.

      Customer Answer

      Date: 03/14/2025

      Better Business Bureau:

      I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
       
      Sincerely,

      ***** *******

    Prestige Flooring is NOT a BBB Accredited Business.

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