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Business Profile

Garage Doors

Precision Door of St Louis Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:01/25/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My parents reached out to this Precision Garage Doors location to replace their garage door at their home, they requested two layer steel, sunray window option, and long panel for the design. The garage door was recently installed and did not have the sunray window option nor the long panel design that was requested. I do have a confirmation e-mail from 12/2/2022 in which this description was provided to their team. My brother initially contacted the company to follow up and was told that they "accidentally" sent the short panel design and offered to take $100 off the bill for this mistake that was made by the company clearly. What I find really funny is that one individual that he spoke with told him that they could see where the long panel & window option was noted and another apparently could not find this information anywhere. It's interesting how two individuals at the same company can not have access to the same information. I think it's all a matter of who is actually paying attention. I called to follow up with the company on 1/25/2023 as my mom is not happy with the current design as it wasn't what was requested and spoke with ***** who had a rather snarky attitude who tried to argue with me that this was not their companies fault solely and that she was "offended" by me stating so. They offered to take off another $100 off the bill, which in my opinion is not suffice in this situation. The fact that one of your representative didn't read the e-mail properly, then told us you "accidentally" sent the wrong panel design, and then try to argue with me and not take responsibility for an error that was made on your end. The door should be replaced fully with the design that was requested & the window option as well for no additional charge because of the hassle that we've had to deal with. The garage door has already been replaced. Would not recommend this company to anyone as it's clearly a headache dealing with them.

    Business Response

    Date: 02/07/2023

    I just wanted to report that we have resolved the situation with ***** ***** and her door issue. We had a language barrier issue with her mother, her husband and herself.  It is all handled and we will be replacing a new door for her mother shortly. 

Precision Door of St Louis Inc. is BBB Accredited.

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