We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Home Improvement

Tomlins Home Services L.L.C.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Improvement.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/15/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We hired ****** Home Services LLC to tackle a number of different tasks in and outside of our home. **** ****** is the owner, who has been my attempted primary POC, and he hired another individual to help him the day of the work. This was scheduled to be a two-day task, and I paid him $1,000 upfront which was half of the estimated cost of the work. Almost every task that was done on the first day (and only day he showed up) was done with poor craftsmanship and seemingly little to no knowledge of how to appropriately tackle a carpentry job, in particular our back steps that were rebuilt as well as using drywall mud for an exterior building. Stairs were built unevenly, and on top of wood that he didn't tell us was rotting, and drywall mud that can wash off in rain. Interior tasks were done in a messy manor, and most of which were not even completed (which I didn't initially raise an issue about since they were supposed to come back out to finish the work.) Due to the poor craftsmanship and lack of communication issues, we since hired another individual to finish and redo the tasks. Prior to this, in regard to the communication issues, I reached out to **** via phone calls and text messages to attempt to schedule a date/time for him to come out to correct the issues and finish the work. He committed to a particular date and time, and no-showed without notifying us. Upon subsequent calls and texts, he indicates that he is going to refund us but is not being proactive in following through with doing so. It has always been me reaching out to him to try to make arrangements. I would like a full $1,000 refund from ****** Home Services LLC, which may now be going by *** Contracting Services, according to their ******** page. I am not (as of yet anyway) leaving a public negative review simply out of concern for me and my family's well-being and safety. But I would like this resolved.

    Customer Answer

    Date: 06/10/2025

    Please remove this complaint and consider it resolved. We have agreed to a monetary reimbursement plan of $150 per week for the next four weeks.

Tomlins Home Services L.L.C. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.