We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Major Appliance Services

Saint Louis Appliance Repair Group
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/15/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted this company repair the washer at my daughter's place. They quoted me $354.70. They came out and then he told me in order to fix it they would have to charge an additional $133 to fix it. I had to pay $157 for a service call. I sat there all day just for him to tell me he couldn't fix it. I got an email from them stating I cancelled. I only cancelled after he said it would costs $133 more. I have documents with this information.

    Business Response

    Date: 10/12/2022

    The estimate provided for this repair included replacing a worn Hub.  Once the technician attempted to replace the worn Hub, he discovered advanced stages of rust below the machine Wash Plate which could not be detected prior to reaching this far into the disassembly process.   The technician offered to replace the Wash Plate and finish the repair only charging the additional cost of the part no additional labor was being requested.   I'm sorry *** ********* washer needed more repair then initially determined however we did over to assist with the additional repair by only charging the cost of the part and absorbing all the additional labor cost.   Estimates are provided to be within a reasonable amount of the final completed repair cost:  on rare occasions, hidden or on foreseen condition exist which exceed the estimate provided.  At that time, a customer is made aware of the additional repair needs and provided a new estimate, the customer then determines if they wish to continue or stop the repair.   Our technician with my approval offered a discount on the work needed to complete this repair, *** ******* elected to stop repair.  If ** ******* has reconsidered we will honor the revised estimate price provided by our technician

    Customer Answer

    Date: 10/13/2022

    Complaint: ********



    I am rejecting this response because:



    Why would I agree to the $354.70 but not the $319.95? They are now saying I cancelled because of the new invoice, which is cheaper. This makes no sense. I want them to clarify why they won't honor the original work and invoice. Can you please clarify what discount they offered? I was never offered anything. I signed a phone, but it wasn't for this invoice.



    Sincerely,



    ****** *******

Saint Louis Appliance Repair Group is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.