Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/13/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
He tried to get extra money from my insurance company and he did not complete the gutter work. I was told to hold the money until the work was completed. I gave him half the check from my insurance company. He did the house and garage but he did not do the gutters on the house. He tried to get that money from the insurance company. Once he realized he wasn&#**;t going to get any extra money, he refused to give me the warranty on the work done. I gave him the final check. His name is ***** *******. I would like to get the warranty on the work he did for me.
Business Response
Date: 11/05/2024
Sorry for the delayed response, We have completed all contracted work on Ms. ****** home and she owes us a balance of $1972.69 to be considered paid in full. We have not given her her warranty information yet as we do not provide a warranty until the job is paid in full. **************************** paid for all of our services minus her insurance deductible and that is what we are trying to collect from her. I am the President and Owner and I would be happy to meet Ms. **** to discuss and hear her concerns if she would be accepting of that. We will be happy to give her the warranty once we are in agreement and can close the file.
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