Complaints
This profile includes complaints for American Roofing & Exteriors's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 7 total complaints in the last 3 years.
- 5 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I called the H3430**38303637383833H company in Oct 2024 to do a inspection of our home for H3430**38303637383833H damage. Inspection was done and it was determine we need a new roof on our home and our carriage house and all of the gutters. Mr. **** ****-with America Roofing and gave us a estimate and was submitting it to our insurance company. The insurance company sent you a check for $27854.15 to cover the cost of the damages. The check has been cash no supplies or material has been ordered by the company to start working on the two roofs. I called the company and was told that the check for $27854.15 wasn&#**;t enough to cover the repairs and for me to call my insurance company and ask for more money to begin the job. My insurance company informed the H3430**38303637383833H company they would go up $**000.00. According to the H3430**38303637383833H company that was still not enough for them to begin the work on my home. They have never told me how much was needed to get my roofs repair. I want the full amount of $27854.15 immediately as I do not want them to perform the work on our home. I just want a complete refund.
Business Response
Date: 07/10/2025
Refund less cancellation fee per signed contract agreement check issued 7/8/25, mailed to Matt ***** ****** ******** US certified mail.
Our company will be filing lawsuit for slander against **** ***** ****** ********, and son ******* ********.
Initial Complaint
Date:10/31/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company came to my house for an inspection. There was hail damage. I received a check from my insurance company for this damage. I wrote a $4,000 down payment check. There has been an extreme lack of communication regarding material drop off and job start date.Business Response
Date: 11/04/2024
This complaint says its from ******** 2024? This doesnt make sense. BBB please call me at ************ to discuss. I called your office and had to leave a messageCustomer Answer
Date: 12/04/2024
My complaint has been resolved.Initial Complaint
Date:10/01/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We had 3 hail storms this year and it caused damage to my roof. All state wrote up some work for the roof to be completed. **** from this company came over to take a look and said he could save some money for me to get his solutions underway and 2 specific things he would not touch because they were ok: the first thing is an r and r flashing pipe-jacks (******) and the second was a ac condensor fins to be straightened out(214.54) at total ****** (also charged a trip cost). Both myself and all state paid him, but something felt incorrect. The 2 things he said he was not going to touch he got paid for by all state anyway. I called him up to tell him about it but he said he would not be refunding me. It is not me he would refund to anyway, it would be all state. I reported it to all state, in response they try to call the company and they aren't getting any answers. He says the pipe jacks were replaced but they were not (I saw the workers getting the job done).
Allstate claim number: 0756475034
Policy number: 000831115408
Business Response
Date: 10/28/2024
Per our accounting department this customer received a credit for an AC conditioner comb and is also wanting a credit for a roof pipe **** repair which was completed by our team. Our department is explained this over and over to this customer. This is another example of customer trying to use a ********************** complaint to get a discount or credit. We respectfully request arbitration if the false complaint cannot be removed.Initial Complaint
Date:09/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They put shingles on my roof. They are supposed to do the downspouts and gutters today. No one is picking up the shingles that they threw in my yard. I have to go around them to water my lawn. Last Friday, I talked to a ***, *****, and she was going to have **** **** me. They claim they had nothing to do with it, it was their supplier. The shingles are sitting out there and the neighbors want to know what is going on. I called back and talked to *****, the *** and asked to talk to the sales manager. He claimed they never got the messages and he said he would call the supplier and get back with me. There is a lack of communication. I would like compensation for the front lawn damage.Business Response
Date: 10/01/2024
Per ***** ********, our office manager, Mr **** calls our office 4-5 times per day when we are working at their property.
Of course we pick up any shingles at the end of the work day and this was explained, many times by our staff.
Any concerns with dead grass will be corrected by installing new sod or a discount, whatever the customer would like for satisfaction. This was explained, multiple times.
We will update the BBB when all punch list items are completed and customer is satisfied.
These are simple punch list items and we understand if customer brought to our attention and we declined to make the customer happy, then a ******************** complaint would be warranted. This is a nonsense false complaint and we request the complaint be removed from our record. If complaint is not removed, our company will be requesting arbitration to have to false complaint removed. If this does not remove the complaint, our company will file suit against the Graps for slander.
Business Response
Date: 10/09/2024
I met with Mr **** yesterday to address his concerns and we agreed his communication issues were not receiving phone calls back the same day I told him our staff is required to return phone calls within 24 hours unless it's deemed an emergency. Bottom line is Mr **** asked me for them to not pay anymore for the project completed except the down payment that was already paid. I told him there is no way we could give him that large of a discount which would be thousands of dollars. Then he asked me to discount the job $2000. Again told him we are not able to give him that much of a discount and that we will need to file a mechanics lien on the property and take him to court to collect the funds. He then continued to negotiate with me and we agreed on a $300.00 discount so he would pay his bill. So again, this bbb complaint is based on a customer trying to get a discount on their job. I will further update when the job is paid in full from the customer and we will expect the ******************** to remove this complaint from our record. If complaint is not removed we will request and expect arbitration.Initial Complaint
Date:04/09/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have it all typed out in a word document that is too long for the stated characters. Please email me an address as to where I may upload the explanation and a few more photos. This has been going on for about 1.5 years, so there is no way to tell the explanation in a short version.
When I agreed, on October 21/26, 2021 to go with said company via the rep, ***** *****, on October 26,2021, I was VERY FIRM regarding ALL insurance monies coming to ME first and explained I was NOT agreeing to EVERY penny going to the “company” as I was totally bamboozled back in 2006 by doing that with a different company. Especially in light of perhaps needing more repairs that may not have been originally visible; and with the “add-on’s” things tend to get a bit convoluted. The job was to include new gutters and some siding that also had hail/wind damage.
***** said he totally understood and would note that on paperwork and to billing dept. THIS WAS 1 of 2 main reasons I WENT WITH THIS COMPANY. We also called in to File the CLAIM TOGETHER while he was at my house on the advice of my attorney friend-so that it would be recorded that they were NOT the sole claimant, filing on my behalf.
***** said that he would order the materials in the next few days and when he had a ETA of said materials, he’d come back and get the downpayment. Weeks went by and nothing. I placed numerous calls/emails asking for a start date. ***** FINALLY got back to me and I gave him a $4500.00 downpayment on November 22, 2021, from the first payment from my insurance company-which had been sitting in my business account for almost one month. Several weeks went by, again and I still had heard nothing from the roof company about start date. After I again, made numerous calls and sent several emails as to what was going on – *** ***** reached out to me on January 5, 2022, to apologize and gave me all sorts of excuses for the delay. His brother was unfortunately having personal problems.
The roof was finally finished on January 18,2022. It was also noted that my metal awnings had hail damage as well. I called my adjuster, and he OK’d the replacement or repair on January 4, 2022. He also stated that he was “adding a bit to the amount because he knew that awnings are “pricey”-whichever I chose. “After looking at numerous types, all of which would have been far more than the amount covered, I chose to just keep them and paint them. This was AFTER 2 calls with the adjuster making ABSOLUTE CERTAIN this would be OK. He stated, “Yes-you in essence filed the claim, you’re a Safeco customer and if there are any monies left over, it’s yours to do with what you want. However, if you choose NOT to paint/replace, if there is another hail/wind claim, the awnings will NOT be covered.” I received the awning check of $2129.24 in early February. I believe it was sent earlier, but it’s online and I misplaced that original email. And had to have it resent.
I shared this with *** *****, and he agreed to have his crew take down the awnings and put them back up after I washed/primed/painted. It was a long process because they are metal. *** never said a word about the awning check-EVER.
Roof company apparently discovered several other things that needed to be added to the original estimate. Fine. My insurance company paid within days of the new stuff called in. This all took place in May 2022. The awnings were put on May 10, 2022, and *** came to look at everything on May 12, 2022. There were several things in question and needed to be fixed.
I originally was going to have downspouts in the back of my house. They were included in price, as was an awning estimate. I decided against both and those were supposedly credited. However, I supplied the white metal coil for the fascia as I had 2.5 rolls of it already. Never saw this material credited.
There are things that appear quite questionable in the finished work-photos will be attached. There is also material in the driveway that I’ve asked about and never given a straight answer to – are they mine? Do they need to get picked up? I would need help getting them into my basement…..
I also noticed since this job was not 100% finished the following:
Hose bib was messed up-Motion light detector not working or the outlet they are attached to. (I’ve had both for years and never an issue until siding crew replaced the siding) I had to replace all three at the cost of almost 210.00 (rounding up) *** kept telling me there was “No way the siding job could have damaged these) Black spots on siding on sides of house, where I can not reach and was told by *** they were there- THEY WERE NOT.
On many, many occasions, I asked *** about paying my deductible. He told me to hold off until the job is 100% done because I had credits coming and it may all “wash out” – He also mentioned that he had the crew “Do a few little things to make up for the crazy delays”-chimney cover, ring bell install, credit tire patches from all the nails left behind- I didn’t bother to tell him about the other 2 after the bill I got and being accused of holding back the awning check-that was NEVER theirs’s to have.
Which leads to the main point of this complaint-The roofing company sent me a bill in Jan 2023 stating that I owed them $2129.24! Every time I inquired about this to billing dept, I’m told it’s fact and “It’s been explained to you many times.” IT HAS NOT! What is happening is that they are insisting I owe them for the awning check, when I was told several times by the adjuster, It was mine to paint them or replace them. When I tried to ask *** to come to my home to go over this very last, adjusted billing, he said NO-Not until I pay what I owe and there is nothing more to discuss.
Until January 2023, I thought this was all pretty wrapped up except for the photos and material in my driveway. I’ve been round and round and am far too busy with work and my health and bills from emergency surgery to deal with this pure insanity.
When I emailed billing to get the info on the warranty, I was told I won’t get it until I pay this VERY, CONVOLUTED, bill. Then threatened with “legal action.”
I was understanding and patient from the start. Again, I even GAVE them MY material for the fascia!
The insurance company ok’d awnings at $1382.59 but increased it due to very high increases for everything due to Covid, so that is why adjuster increased it. However, the roof company only credited $610.37 of that. At no time ever was it stated to me that the $2129.24 check was for anything BUT, the Awnings.
There are SO MANY accounting fumbles, that it is virtually IMPOSSIBLE for me to decipher from the roofing company.
I want the issues still dormant regarding materials and roof FIXED and I am NOT paying one more penny to this company after all of the delays ‘excuses and downright almost extortion tactics thrown at me for a job that should have taken at most 1 month – Yet here we are, almost 1 year and 6 months later and things are STILL NOT RESOLVED!
I have tried to get a sit down with *** *****-Refused. Tried to explain to *** ******* in billing that the awning check was NEVER theirs to have and that MANY line items/billings, make ZERO sense and even cancel out amount owed.
*** *****, was VERY aware and even Acknowledged the ridiculous delays. He was more than happy to install my ring doorbell and do some other things I never even asked for so that I agreed to write an awesome, positive review on google and other sites. I happily agreed at the time. However, as of now, IF this isn't resolved, I will gladly do The Complete opposite so that no one else EVER has to go through this insanity again! I WILL ALSO SWEAR ON 10 BIBLES THAT EACH AND EVERYTHING STATED ABOVE IS COMPLETE TRUTH!
*** *****, was VERY aware and even Acknowledged the ridiculous delays. He was more than happy to install my ring doorbell and do some other things I never even asked for so that I agreed to write an awesome, positive review on google and other sites. I happily agreed at the time. However, as of now, IF this isn't resolved, I will gladly do The Complete opposite so that no one else EVER has to go through this insanity again! I WILL ALSO SWEAR ON 10 BIBLES THAT EACH AND EVERYTHING STATED ABOVE IS COMPLETE TRUTH!Customer Answer
Date: 04/10/2023
When I
agreed, on October 21/26, 2021 to go with said company via the rep, *****
*****, on October 26,2021, I was VERY FIRM regarding ALL insurance monies
coming to ME first and explained I was NOT agreeing to EVERY penny going to the
“company” as I was totally bamboozled back in 2006 by doing that with a
different company. Especially in light
of perhaps needing more repairs that may not have been originally visible; and
with the “add-on’s” things tend to get a bit convoluted. The job was to include
new gutters and some siding that also had hail/wind damage.
***** said
he totally understood and would note that on paperwork and to billing dept. THIS
WAS 1 of 2 main reasons I WENT WITH THIS COMPANY. We also called in to
File the CLAIM TOGETHER while he was at my house on the advice of my attorney
friend-so that it would be recorded that they were NOT the sole claimant,
filing on my behalf.
***** said
that he would order the materials in the next few days and when he had a ETA of
said materials, he’d come back and get the downpayment. Weeks went by and
nothing. I placed numerous calls/emails asking for a start date. ***** FINALLY
got back to me and I gave him a $4500.00 downpayment on November 22, 2021, from
the first payment from my insurance company-which had been sitting in my
business account for almost one month.
Several weeks went by, again and I still had heard nothing from the roof
company about start date. After I again, made numerous calls and sent several
emails as to what was going on – *** ***** reached out to me on January 5, 2022,
to apologize and gave me all sorts of excuses for the delay. His brother was
unfortunately having personal problems.
The roof was
finally finished on January 18,2022. It was also noted that my metal awnings
had hail damage as well. I called my adjuster, and he OK’d the replacement or repair
on January 4, 2022. He also stated that he was “adding a bit to the amount
because he knew that awnings are “pricey”-whichever I chose. “After looking at
numerous types, all of which would have been far more than the amount covered,
I chose to just keep them and paint them. This was AFTER 2 calls with the
adjuster making ABSOLUTE CERTAIN this would be OK. He stated, “Yes-you in
essence filed the claim, you’re a Safeco customer and if there are any monies
left over, it’s yours to do with what you want. However, if you choose NOT to
paint/replace, if there is another hail/wind claim, the awnings will NOT be
covered.” I received the awning check of
$2129.24 in early February. I believe it
was sent earlier, but it’s online and I misplaced that original email. And had
to have it resent.
I shared
this with *** *****, and he agreed to have his crew take down the awnings and
put them back up after I washed/primed/painted. It was a long process because
they are metal. *** never said a word about the awning check-EVER.
Roof company
apparently discovered several other things that needed to be added to the
original estimate. Fine. My insurance company paid within days of the new stuff
called in. This all took place in May 2022. The awnings were put on May 10, 2022,
and *** came to look at everything on May 12, 2022. There were several things
in question and needed to be fixed.
I originally
was going to have downspouts in the back of my house. They were included in
price, as was an awning estimate. I decided against both and those were supposedly credited. However, I supplied the white metal coil for the fascia as I
had 2.5 rolls of it already. Never saw this material credited.
There are
things that appear quite questionable in the finished work-photos will be
attached. There is also material in the driveway that I’ve asked about and
never given a straight answer to – are they mine? Do they need to get picked
up? I would need help getting them into my basement…..
I also
noticed since this job was not 100% finished the following:
Hose bib was
messed up-Motion light detector not working or the outlet they are attached to.
(I’ve had both for years and never an issue until siding crew replaced the
siding) I had to replace all three at the cost of almost 210.00 (rounding up)
*** kept telling me there was “No way the siding job could have damaged these)
Black spots on siding on sides of house, where I can not reach and was told by
*** they were there- THEY WERE NOT.
On many,
many occasions, I asked *** about paying my deductible. He told me to hold off
until the job is 100% done because I had credits coming and it may all “wash
out” – He also mentioned that he had the crew “Do a few little things to make
up for the crazy delays”-chimney cover, ring bell install, credit tire patches
from all the nails left behind- I didn’t bother to tell him about the other 2
after the bill I got and being accused of holding back the awning check-that
was NEVER theirs’s to have.
Which leads
to the main point of this complaint-The roofing company sent me a bill in Jan
2023 stating that I owed them $2129.24! Every time I inquired about this to
billing dept, I’m told it’s fact and “It’s been explained to you many times.”
IT HAS NOT! What is happening is that they are insisting I owe them for the
awning check, when I was told several times by the adjuster, It was mine to
paint them or replace them. When I tried to ask *** to come to my home to go
over this very last, adjusted billing, he said NO-Not until I pay what I owe
and there is nothing more to discuss.
Until January
2023, I thought this was all pretty wrapped up except for the photos and
material in my driveway. I’ve been round and round and am far too busy with
work and my health and bills from emergency surgery to deal with this pure
insanity.
When I
emailed billing to get the info on the warranty, I was told I won’t get it
until I pay this VERY, CONVOLUTED, bill. Then threatened with “legal action.”
I was
understanding and patient from the start. Again, I even GAVE them MY material
for the fascia!
The
insurance company ok’d awnings at $1382.59 but increased it due to very high
increases for everything due to Covid, so that is why adjuster increased it.
However, the roof company only credited $610.37 of that. At no time ever was it
stated to me that the $2129.24 check was for anything BUT, the Awnings.
There are SO
MANY accounting fumbles, that it is virtually IMPOSSIBLE for me to decipher
from the roofing company.
I want the
issues still dormant regarding materials and roof FIXED and I am NOT paying one
more penny to this company after all of the delays ‘excuses and downright
almost extortion tactics thrown at me for a job that should have taken at most
1 month – Yet here we are, almost 1 year and 6 months later and things are
STILL NOT RESOLVED!
I have tried
to get a sit down with *** *****-Refused. Tried to explain to *** ******* in
billing that the awning check was NEVER theirs to have and that MANY line
items/billings, make ZERO sense and even cancel out amount owed.
*** *****,
was VERY aware and even Acknowledged the ridiculous delays. He was more than
happy to install my ring doorbell and do some other things I never even asked
for so that I agreed to write an awesome, positive review on google and other
sites. I happily agreed at the time. However, as of now, IF this isn't
resolved, I will gladly do The Complete opposite so that no one else EVER has
to go through this insanity again! I
WILL ALSO SWEAR ON 10 BIBLES THAT EACH AND EVERYTHING STATED ABOVE IS COMPLETE
TRUTH!
*** *****,
was VERY aware and even Acknowledged the ridiculous delays. He was more than
happy to install my ring doorbell and do some other things I never even asked
for so that I agreed to write an awesome, positive review on google and other
sites. I happily agreed at the time. However, as of now, IF this isn't
resolved, I will gladly do The Complete opposite so that no one else EVER has
to go through this insanity again! I
WILL ALSO SWEAR ON 10 BIBLES THAT EACH AND EVERYTHING STATED ABOVE IS COMPLETE
TRUTH!Business Response
Date: 04/10/2023
Please forward the text of the complaint. All we have received is photosBusiness Response
Date: 09/20/2023
This complaint is almost completed. Customer is busy with her schedule.Customer Answer
Date: 09/26/2023
I'm not sure if all of the work has been completed. They are still claiming I owe $2200. I don't understand how I owe this and the insurance company doesn't understand either. I feel like I shouldn't have to pay them another dime. I am waiting on the owner to call me back about both of these issues.Business Response
Date: 09/27/2023
Our company respectfully requests BBB arbitration as the costs of the repairs of the signed insurance proceeds agreement have been explained to ***** ******** multiple times. The work is completed to her satisfaction per **** *****, company founder and **** ******, repairman.Customer Answer
Date: 01/21/2024
Of course they will claim that. I also finally was told by an electrician why my outdoor motion lights weren't working. When the company put on the siding or getting shingles on/off roof, something must have hit the unit because it loosened the wires. I also had to get a brand-new receptacle and it all cost me 150.00. Another out of pocket expense I had to pay for due to the crews negligence. So many things went wrong with this job and it's been going on for 2 years, that I've lost track of alot of things. But it was proven that they billed me/my insurance company for things, they in fact did NOT do-replace the wood behind the fascia. THAT is why the metal wrapping was all wavy and looked awful.Initial Complaint
Date:11/07/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed a contract on June, 2, 2021 for siding and wrapping of all doors and windows. I gave them a down-payment of $4000 cash and ********************* told me the job would start in about 3 weeks. We heard nothing for months. The communication was terrible. And an excesive delay in starting. Finally in June 2022, they came. They told me there would be a project manager on site to oversee the work and translate. I had non of that. The worker didn't speak English and I had to install and translation app to tell him he needed to put wrapping over the installation then the siding. There are spots with no wrapping. The windows are not capped all the way, and some aren't capped at all. They broke things around my electrical boxes. Didn't put cualk around the electrical wires, I'm already seeing water damage behind the siding. They nailed the siding into my concrete siding causing huge bulging, pieces falling out of the bottom of my home, pieces of the new siding are breaking off of the home. Scratches on a lot the siding, inconsistent *** Channeling all over. No starter or finishing in most areas. Put a gutter on wrong. poor workmanship. Trash left all over my roof and yard that i had to clean up. terrible communication. After the job was finished in their eyes, I called and complained about the shotty job. They came out to look, and did not write anything down. They came out again to drop off material, ask me the issues, I told them, and they left. I have been so kind and just want the Job done correctly. The entire siding job is a mess. And not worth Even the down-payment. The company is unorganized, unreliable, untrustworthy, and I want a full refund and the job to be finished correctly. It's important for me to protect my home. ***** said he would protect all my wood by wrapping it, this was verbal, but he never did and wouldn't even attempt, even though I asked numerous times. Dealing with this company for 18 months now, just trying to get siding has been a nightmare.Business Response
Date: 11/08/2022
************************* and I met with this customer to address their concerns and created a punchlist of items to complete.
Our crew was given the opportunity to make corrections but refused to go back after dealing with ****************************.
************************* is going to make corrections to punchlist and our office has been contacting **************************** to get permission to set day for ***** to return. Please see a few of the contact attempts below.
We will not be issuing any refunds but will make corrections to the agreed punchlist.
***************************, office manager, called and LVM for Chelsie 11/8/22 at 8:45AM - Below are the times ***** contacted her last week.
***********************
Fri 11/4/22 10:51 AM
Thank you! And a heads up: I tried ************************************* this morning, still no answer.
***********************
Thu 11/3/22 2:27 PM
I called *************************************, she didn't answer I LVM
***********************
Thu 11/3/22 2:04 PM
You: *************************************, Cell: ************** called no answer******************* ************
Customer Answer
Date: 11/09/2022
Complaint: 18369318
I am rejecting this response because:-Please see the attached photos of the shoddy workmanship done on our house.
-I have at least one window that is not capped.
-We waited a year for the job to be started.
-None of the issues described in the complaint description were addressed in their response.
-There was NEVER punch list--it doesn't exist--I created one of my own.
-I cannot find another contractor (yet) that will come out and do an assessment of the house because they are afraid to contradict this company.
-They j-channeled where they shouldn't have. I have gaps where water will eventually get in.
-The peaks are not done correctly and neither is the flashing.
-They left debris in the yard from their work; I had to hire someone else come to remove it, costing me money.
-None of the workers could I communicate with--they didn't speak English; there was not project manager on the job site.
Sincerely,
*************************************Business Response
Date: 11/10/2022
************************* and I both walked with Mr and **************************** to create punchlist. They had a contractor friend there also who gave input on the installation.
**************************** has agreed to allow ***** to complete the punchlist we created next Monday.
*******************
Customer Answer
Date: 11/16/2022
Complaint: 18369318
I am rejecting this response because:-he called while I was at work and cancelled the appointment. I have asked for him to come on a weekend because I can no longer take off work during the week to meet with him.
-I will be providing to the BBB the unprofessional, handwritten punch list that I created. He did not create it.
-I'll be providing an itemized list from another vendor on the things that need to be fixed and the cost to fix them.
Sincerely,
*************************************Customer Answer
Date: 11/23/2022
11/23/2022: Mediator sent an email to the consumer regarding mediation.
11/28/2022: The workmanship is horrible, this all needs to be redone. They just keep saying they are going to fix it, but just keep making it worse.
12/02/2022: We simply want our work done correctly, this has been ongoing for so long. I am very interested in mediation, I will call the BBB next week to discuss this in more detail.
12/05/2022: We have not heard from them since September , Please help us to schedule for this to get completed while I am home. Mondays work the best for me.
12/20/2022: I do not trust this company to keep their word, I want to hire a reputable company to do it right and take this company to court to cover our cost.
Business Response
Date: 11/28/2022
11/28/2022: Mediator sent an email regarding mediation to the business.Business Response
Date: 12/02/2022
11/28/2022: Mediator sent an email regarding mediation to the business.
12/02/2022: Mediator left a detailed message with the answering service for the business.[ BR ] We have had several crews walk off the job due to the consumer being difficult and yelling at them while they work. We will finish the punch list, but will not offer any discounts or refunds.
12/05/2022: Mediator left a detailed voicemail for the business. [BR} Per our call **************************** indicated to you that a Monday will work best for ***** to finish the punchlist items I have copied ***** our office manager and ***** so they can reply with dates that will work for us Thanks, *********;
12/12/2022: We are working on getting this scheduled. I will let you know by the end of the day after I get this coordinated and confirmed.
12/13/2022: We have this scheduled to get done on Monday 12/19 if you can please advise ****************************.
12/19/2022: ***** called out sick today, so we have to reschedule this. We are looking at January 2nd, weather permitting. We need it to be above 40 degrees. Please let me know if you have any questions.
Customer Answer
Date: 12/20/2022
Consumer called back.
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