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Business Profile

Roofing Contractors

C J S Roofing Company, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/15/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We entered into a contract with CJS roofing for a specific dollar amount in Nov 2024. This contract, signed by both parties, guaranteed that dollar amount even if the work didn't get done for awhile. Because of storms and heading into winter, we waited 6 months for the work to be started. When it was time to start the work, *** came back to us and wanted to increase the price by 118%; MORE than double the contracted price. Now, 6 months later, with higher prices in the market, we have to start our search for a roofing company over. This is a clear breech of contract and exactly the kind of thing roofing companies should not be doing.

    Business Response

    Date: 06/17/2025

    June 16, 2025
    BBB – Response to Dawn Fuss complaint

    In an effort to respect the above customer’s privacy and
    to make sure that we don’t disparage her, I will only say this, Mrs. Fuss was
    prepaid $24K for her roof and gutters by insurance; all funds up front.  She should use those funds with a roofing
    company of her choice to install the roof and gutters.  That is why insurance gave her the
    funds.  Our contract clearly stated that
    we would match her insurance allowance. 
    We gifted her several upgrades as well to help use all of the insurance
    money on her property; but had the wrong dollar amount of $11,143.00  from a previous contract. This was clearly
    the wrong amount as the insurance allowed $24,000.00. Upon review of her
    paperwork, the error was caught and we notified her in writing and by personal
    phone call.  We gave her the option to
    accept or move on, knowing she had the funds to cover the “insurance allowance”.  We never provided a service and no money
    exchanged hands. Rather than authorizing the insurance funds for her work, she
    chose to opt out.  We did have a price
    increase in April for shingles only, but insurance will always look at price
    adjustments for their insured if it is due to a price increase across the
    market.

C J S Roofing Company, LLC is BBB Accredited.

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