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Business Profile

Shoes

Baretraps Footware

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/04/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order at ************************** ( Baretraps aka Footwear Unlimited) for two pairs of booties on October 6, 2024. Upon tracking the order on the *** website, it stated that the package was delivered on October 10, 2024, but the Proof of Delivery photo showed a piece of what looks like silver metal. It is not an actual delivery photo. I contacted Baretraps via email on October 21, 22, 29 and 30 of 2024 via email correspondence. They had advised me to file a claim with *** which I did. I was contacted via phone by *** twice on October 29, 2024, which they first informed me that they would contact the company and then on the second call they informed me they did in fact reach out to the company and that they will be issuing my refund. I checked the status of my claim on the *** website and it states to contact the company for more info. I contacted Baretraps again via email to which they stated they weren't contacted by *** and were just going to wait to hear from them even though I had done what they asked and *** said they were contacted already. They then decided to ignore the rest of my emails when I sent them photos of the info on my *** claim.

Baretraps Footware is NOT a BBB Accredited Business.

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