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Business Profile

Sporting Goods Retail

St. Louis Powersports

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sporting Goods Retail.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/09/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Work was not completed parts was left off Both of my hammer heads They left the air filter hose off They took the gas tank off they left 2 screws out They left one s**** off of The Wire harness when they opened it up I took pictures and showed them and fix it myself on top of all I took them back twice and they still did not fix them right. I would not return I would not get anything else fix or by anything from them... Very very very bad....

    Business Response

    Date: 02/27/2024

    This is not a customer of ours, there is not a St. ******************************************************************** at this address

    Business Response

    Date: 04/02/2024

    Customer brought in units for repair.  Units were in very poor condition when they were dropped off.  Customer was informed of the cost of the estimate and approved work on 10/18/23.  Work was completed, customer was notified, and picked up the units in running order.  Customer brought units back stating a poor running condition.  Issue was duplicated only when units were started and operated prior to letting the engine warm up.  No further issues were found at that time.  Units returned to customer at no charge.  If customer is still having issues, we would be happy to look at it again.  If repairs are related to the work that was performed, there will be no charge to customer.

    Business Response

    Date: 04/02/2024

    It appears that the original notification of this BBB case was incorrectly sent to the prior owner of this business at a different address.  ******* communications should be sent to the physical address at *************************************** Chesterfield MO 63005.  My email address is *********************************

St. Louis Powersports is NOT a BBB Accredited Business.

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