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Business Profile

Dentist

Ferguson Dental Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dentist.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/07/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************ervices provided. I believe that the business should just **** it up and write it off or tell their patients up front if another doctor may not be a network provider.

    Business Response

    Date: 07/30/2024

    Complainantsregular provider was unavailable at the time of the appointment.  When the Complainant came for her appointment on 1/18/24, the Complainant was advised that the regular provider was not going to make it into the office that day and a different provider was present to perform the exam at her option. Complainant chose to be seen but was not aware that the amount of the payment responsibility would change due to provider present being out of network.  Clinical notes confirm Complainant was seen by the hygienist but not by the provider present in the office because she stated that she "could not wait" for the provider to come in.  We are happy to provide a billing adjustment as requested.

  • Initial Complaint

    Date:08/17/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    April of 2022, I went to Ferguson Dental for my regular check up and cleaning with x-rays. I have been a patient there for many, many years. There was a new dentist there, although she was from another sister company. She took my x-rays. She noticed one of my teeth was in bad shape and said I should get another x-ray. The tooth wasn't hurting at all. I never asked for this additional x-ray. The tooth wasn't hurting at all. I never asked for this additional x-ray. Years ago Doctor ***** said eventually I have to get something done with this tooth but it has never ever hurt.
    Now we're in June 2023, and I get several phone calls from an 800 number regarding Ferguson Dental. I thought it was from a hacker. I even called Ferguson Dental and reported this. Then I get a letter from a collection agency saying I owe $36 and it was being turned over because of non payment.
    I have received a bill for this $36. I called Ferguson Dental and was told 15 notices were sent out. I never received a paper bill and this was the first I knew about owing $36.
    All the years I dealt with Ferguson Dental my insurance paid 100% of cleaning and x-rays. I never expected to be charged for something that I didn't ask for.
    I paid this $36 so I do not have it on my credit score.
    I feel this was not not my fault and since I am on a limited senior income I should be refunded this amount.
    I am sending this letter and hope to get an answer. I want my credit cleared of this situation.

    Business Response

    Date: 09/08/2023

    s/w ******** and advised that the X-Rays completed were reviewed and found to be critical to her dental health.  To ensure customer satisfaction, refunded the patient $36.00.  Advised the patient that there was no adverse action taken by our collection partner TSI to her credit score.  Confirmed that invoices were being emailed to address patient confirmed as accurate.  The patient understood and was satisfied with the outcome.

  • Initial Complaint

    Date:02/20/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This issue has been solved with my satisfaction.

    Business Response

    Date: 03/07/2023

    All complaints have been addressed. 

  • Initial Complaint

    Date:10/09/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I finished paying for my dentures in 2020. The company kept my $921.60 though I never received my dentures. They wanted me to go and see a specialist because of a bone in my mouth that they thought would prevent them from having the dentures made. I saw the specialist, and he wanted over a thousand dollars that I didn't have. And I would have an operation. I shouldn't have had to do that because someone didn't know what they were doing. They should have told me in the beginning that they could not help me. I have since made my own wax try ins. I eat well with them. I want my money back.

    Business Response

    Date: 10/25/2022

    *** ****** was not the treating doctor for this patient
    -Patient never called and asked for a refund
    -Office Manager will contact the patient to offer a refund

    ******** *****
    Ferguson Dental Group
    614 S. Florissant Rd
    St. Louis, Mo 63135
    ** ************
    ** ************

Ferguson Dental Group is NOT a BBB Accredited Business.

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