We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Coffee Shop

Festus Coffee Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Coffee Shop.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/05/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 23rd 2023 I placed an online order for coffee from Festus Coffee Company in the amount of $62.31. After receiving no communication aside from the confirmation e-mail and text the day I placed my order, I sent an e-mail on July 8th requesting an update. On July 10th Timothy Friedmann responded via e-mail stating “Got the beans in. Will try and get roasting time as soon as I can.” After no further communication, I sent another e-mail on July 28th requesting another update. To date I have received no further communication. I found out in early August that a retailer in town that was carrying the coffee had stopped, and that several customers had come in complaining that they had not received their orders from Festus Coffee Company. Apparently this has happened to several people, and the website is still up and taking orders as of yesterday, October 4th, 2023. I would like my money back since I paid for a product I never received, but at the very least I would like to prevent others from placing orders and winding up in the same situation.

  • Initial Complaint

    Date:08/10/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for 5lb bag of ground coffee on 06.22.2023. I still had not received any communication and sent an email on 07.10.2023. The phone is not in service and they do not answer their ******** messages either. I sent another email on 07.19.2023 and stated that my next step is to file a dispute with my bank. I got an emailed response on 07.23.2023 that stated: I've been getting myself out. I apologize on not being active anymore. I will issue a refund. I then sent an email on 08.05.2023 since I have still not received a refund. I did contact my bank again this morning and because he stated he would issue a refund they will not dispute it because I have "been in contact" with the merchant. I did email the merchant again today (08.09.2023) to notify them that I am filing a complaint with BBB.

Festus Coffee Company is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.