We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Hearing Assistive Devices

Miracle Ear-Festus

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hearing Assistive Devices.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/11/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Miracle Ear in the ********* area - is not on your list. I was there on June 19,2024 test was taken and I declined offer of purchase from them. With the mailing they sent a Free evaluation was to receive a Free listening device. Device was never given, called and was told they would be in soon. Called back on 7/1/24, never heard back from company, called on 7/11/24 told they are still waiting form item. Received another mailing to come in and take a test and receive a free listening device. They are offering items that they do not have.

    Business Response

    Date: 08/08/2024

    Good afternoon, 

     I am writing in response to a letter of complaint filed against our office by *****************************. When she came in for her hearing evaluation she brought a mailer in with her that was sent out to numerous people in the area. Due to the overwhelming response the item offered was backordered with the manufacturer. I informed her that this was the case and that I would do everything I could to get them in the office as soon as possible. I received an email that she had contacted our corporate office regarding this matter as well and that she would like a call back from me as soon as possible. I called her on 7/3/2024 and did not get an answer. I spoke with her on 7/11/2024 and let her know that the item was still backordered, but I did have her name on the list to receive the item. This offer was for a limited time only while supplies last, but I went out of my and contacted a few local offices and found one for her. I have contacted her directly and let her know that the item is here for her to pick up when she is able.  Please let me know if you have any other questions regarding this matter or if you are needing any other information from us. I do hope that this matter has now been resolved without any negative effects on our office or company. 

    Sincerely, 

    ***********************

    Customer Answer

    Date: 08/09/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

Miracle Ear-Festus is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.