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Business Profile

Lumber Store

Hoods Discount Home Ctr

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lumber Store.

Complaints

This profile includes complaints for Hoods Discount Home Ctr's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:02/26/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      So, admittedly, I was not sure whether to levy my dispute towards Hoods or **************. I've filed 3 disputes with ************** now about the charge of $1,219.27 on my account for a door that I never recieved from Hoods. 2 disputes were denied and the only "reason" that they gave me was that "I was responsible for the purchase" which doesn't sound like a reason at all because they couldn't explain to me what that meant. I started a 3rd dispute today, but I'm absolutely sick of this and I need someone to do something about it. The purchase was originally made on 11/26/2023 and I called to cancel it about a month later. Originally I was told that wouldn't be a problem and that I should continue to pay my bill while it resolves. I should have known that something was wrong because I paid for like 2 more months and nothing happened. I actually had someone call me asking "do you still want this door?" I told them no, that I no longer wanted the door and had thought I canceled months ago. He then told me that I had to come in person with a receipt to cancel an order, which I was not told the first time. However, at this point, I was outside the return window. This is when I first began my disputes with Synchrony, February of last year. After getting pulled every which way, I started to give up and just pay the monthly charges. My life had been tumultuous last year; between being diagnosed with a brain tumor and needing TRT and other treatments because of it I simply didn't have the energy to fight back. However, now that I'm through the worst of it, I should not stand for this injustice. A ************** employee today told me that I never should have paid on the account if I had never recieved the goods, but this is contradictory to what I was told by Hoods and previous employees, so I really don't know what I should have done. If anyone could help me, please, I'd be eternally grateful.

      Business Response

      Date: 03/11/2025

      Hello! 

      I have attached 3 letters. The first was the response to the first Synchrony dispute in January of 2024. The second is the response to the second Synchrony dispute from July 2024. The third is the response to the BBB. Hoods has responded to each concern the same way, the customer has to come into the location with his Synchrony Card and his I.D. and we will refund him. This is truly in the hands of the customer. 

      Thank you. 

      Customer Answer

      Date: 03/12/2025

      Better Business Bureau:

      I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
       
      Sincerely,

      ****** ******

    Hoods Discount Home Ctr is NOT a BBB Accredited Business.

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