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Business Profile

Pediatrician

Nagireddi Pediatrics

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pediatrician.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/19/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The doctors billing department continually bills me wrong for visits. The doctors office cant get our contact information right, my name change right (*******) to send billing information to me; they continually bill wrong. Then, I get text messages sent to my daughters phone (not mine) about a balance due. I dont know what the balance is for because there is no invoice. The office is of no help with the matter because they dont do the billing so they cant tell me any details. The billing department is outsourced. I want $19.92 adjusted off of my account for ******. We will not be doing business with Dr. ********************** moving forward. This is the second complaint for this doctors office Ive placed in about 6 months.

    Business Response

    Date: 03/15/2024

    The check was never cased.  It is in our office.  We let her know it is here.  She come get the check or we can mail it to her.

    Customer Answer

    Date: 03/15/2024

    Complaint: 21315396

    I am rejecting this response because:
    I want confirmation that if the check isnt cashed, that my account will be cleared and that billing wont turn me over to collections before accepting this offer.


    Sincerely,

    ***************************

  • Initial Complaint

    Date:09/12/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My phone # changed, and the business was asked to update my contact. My daughter (has my old phone) rec'd a text message that my bill with Nagireddi for ****** ***** was being turned over to collections becuase it was not paid. I NEVER rec'd a call from them, or an invoice or a statement regarding the account balance. When I called the office, the office has no control over the billing because it is done overseas, so they can't even help me other than to send the company an e-mail. This is very frustrating. I did not deserve the threat to be sent to collections, especially when I had updated insurance information with the office in June 2023, and because I was NEVER contacted or notified of this balance. The office had the new correct contact phone # of mine on file for ******, but could not explain why the text message went to my old phone #. I paid $165 of $165 that I should not have had to pay, and I want it refunded to me via check very quickly. I am not at all happy, while *** ********* is a great doctor, this experience has me ready to warn everyone about what could happen since the billing isn't even done in the USA.

    Business Response

    Date: 09/12/2023

    Our sincere apologies for the this situation. We have contacted the Billing department. They are going to resolve this issue ASAP. Thank you. 

    Regards,

    ** ******* * *********

    Nagireddi Pediatrics

    Customer Answer

    Date: 09/12/2023

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.



    Sincerely,



    ****** *******

Nagireddi Pediatrics is NOT a BBB Accredited Business.

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