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Business Profile

RV Services

Prime RV Services LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in RV Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/04/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had them to come and put a cover over my camper. The cover they placed on my camper isn&#**;t right. The company claims the arm was bend on the camper. After the repair was done I am unable to use my camper correctly.. I want them to back out immediately and repair my cover and level the equipment correctly. They need to come out and adjust the equipment to work correctly after I have paid him my $1000.00. This work was done back in March.

    Business Response

    Date: 12/04/2024

    this is Prime, ***** the trucking company.   ***********, **

     

    we don't have anything to do with RVs

     



    ****** D. ********
    General Counsel
    Prime, Inc.
    *********************************************
    Direct: **************
    *********************************

    Business Response

    Date: 12/04/2024

    His complaint appears to be against a business not related to New Prime, **** d/b/a Prime, ****  We are an interstate trucking company.

    Business Response

    Date: 01/09/2025

    There is nothing wrong with his camper.  The awning on the outside of his camper is wrinkled and we couldn't guarantee the operation of his manual awning.  The new fabric was installed correctly, we showed him where to set the awning arms when he rolls it up.  He is not following the directions we provided to him.  We did offer as a good will gesture to set the arms correctly for him if he would bring it to our shop.  

    Business Response

    Date: 01/09/2025

    This is the last email that was sent to Mr. ********* He also complained about us emailing, saying that doesn't do email even though he has an email adress (see below) and has used it in communicating with us before. 
    We offered to show him again how to set the arms evenly(It's very easy to do) if he would like to bring it by our shop, but he has refused. Please reach out if you need any additional information.

    Regards,

    ****** ******
    Owner


    From: ****** ****** <***************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************>
    Date: Wed, Oct 9, 2024 at 11:04 AM
    Subject: Awning
    To: <******************************************************************************************************************************************************************************************************************************************************************************************************************************************>
    Cc: ***** ****** <***************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************>, Tristen W <***************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************>


    Mr. ********,
    After reviewing the pictures, it is easy to see that you do not have the adjustable arms at the same height when closing the awning. We showed you this when we were there. No fabric will last if it is rolled up in this manner. The ends of the awning arms have to be even when rolling up and unrolling. You can adjust the angle after it is open, but it is critical that they be even when opening/closing. It is putting a lot of strain on that fabric due to the unevenness of the arms. I recommend opening and closing while the end of the arms(shown in picture)are even /level horizontally and this should correct the fabric unless it is has been left in that position for too long.


    ****** ******

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