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Business Profile

Beauty Supplies

Parker Beauty

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Beauty Supplies.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/02/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am 66 years old and on a fixed income. I called the store first about a wig because I used to buy them from them, 6 at a time. They told me that they had them. I told them I was sending my daughter and to make sure it was what I wanted to buy. They said they had the same brand in a wavy wig. I told them I wanted the wavy one too. I gave my daughter the money for them. I didn't get either one that I wanted - wrong color and curly wig. I called up there to tell them that and they told me to bring it back. I don't have a car and would have to pay someone to get to the store. They told me final sale. I asked how can it be final sale and they told me to bring it back tomorrow. I was speaking with the supervisor and I just wanted an exchange. I wanted to see the wavy wig and they did not even have one. I picked out another wig. I bought another wig on the wig head. They gave me the wig in a package and told me final sale. When I got home it was not what I picked out.

    Business Response

    Date: 03/15/2023

    I spoke with her when she came in with a couple of wigs.  I noticed she had used them but noticed that there are a lot of different conditions that the wigs were in.  Our store policy is that we do not accept returns on wigs.  It is clearly stated in our store.  I told her I cannot accept them.  

    Business Response

    Date: 03/15/2023

    I spoke with her when she came in with a couple of wigs.  I noticed she had used them but noticed that there are a lot of different conditions that the wigs were in.  Our store policy is that we do not accept returns on wigs.  It is clearly stated in our store.  I told her I cannot accept them.  

    Customer Answer

    Date: 03/22/2023

    Complaint: ********



    I am rejecting this response because:

    I am real upset about this.  The wigs are the same as they gave them to me, still in the packages.  





    Sincerely,



    ***** *********

    Customer Answer

    Date: 03/22/2023

    Complaint: ********



    I am rejecting this response because:

    I am real upset about this.  The wigs are the same as they gave them to me, still in the packages.  





    Sincerely,



    ***** *********

  • Initial Complaint

    Date:11/26/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The business required me to pay additional money in order to purchase using my debit card.

    Business Response

    Date: 12/07/2022

    This customer didn't have enough money to pay the bill.  She tried to take the merchandise. We used her credit card to pay.

  • Initial Complaint

    Date:11/13/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to the store on nov 13th to buy a clip in bang. A women took it out the bag to match my hair. She said it matched. I went to my car to look at it in the light. She sold me the wrong item. She sold me a closure that you use on sew in hair. My hair is real. I went back into the store to exchange. The refused. She told me the bag was missing. She removed the plastic when she opened the bag. They call called me a liar in front of all the customers. I am partial paralyzed and can barely walk. I was so embarrassed on the way i was treated

    Business Response

    Date: 11/28/2022

    I spoke to the customer already and she can bring it and we will refund her.  There was miscommunication with our employees. 

Parker Beauty is NOT a BBB Accredited Business.

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