We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Computer Repair

Cellphone and Computer Genius

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Repair.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/12/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Took my phone here to get fixed. They put unknow parts in my phone and now I cant utilize Face ID and my phone is dying fast.

    Business Response

    Date: 04/12/2024


    hey, unfortunately, the customer not saying the correct situation she came in with the water damaged phone fully dead.  we replaced the screen and the charging port the device came on and she using . As water damaged phone anything can get  damage inside so the Face ID part not replaceable and for the unknown part notification this normal in Apple devices when you replace any part out of Apple Store .

    Customer Answer

    Date: 04/16/2024

    Complaint: 21569019

    I am rejecting this response because: I asked the owner before the repair began but if the problem was fixable he said yes. He realized the forgone had water damaged and proceeded to fixing the phone. I wouldve preferred the owner deny service instead of giving me fake parts.



    Sincerely,

    ***************************

  • Initial Complaint

    Date:04/06/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My ******* S20 Ultra Screen went black. I took it to the store and they said I needed a brand new lcd screen. They replaced the old screen with a new one. There is a 30 day warranty. On the 33rd day of the phone screen being replaced the screen went out again! I never dropped the phone since the screen was replaced. They wouldn't fix the phone for free. Eventhough they informed me that it was a brand new lcd screen. They said that the screen went out because of too much pressure on the screen. Which didn't make sense. Because it's a brand new lcd screen per the business. When I first brought the phone in to the store they told me the issue and price. I told them that I would go to the **** store to upgrade instead of paying the high price for a new lcd screen. They made a point by asking me if I needed anything important from my phone. I said yes. So I believe they never replaced the old lcd screen with a new one solely because I said I was going to upgrade my phone. I believe they just put a bandaid on the old phone since I was going to upgrade to the new version anyway! This business is scam and unethical as well. I would like a refund or my cell repaired for free!!! Because I can't trade my phone in now to get a ******* trade in and I also can't get the important information transferred from my old phone to my new phone. I also had to get a lower version of the ******* S24. Not the one I get every time I upgrade. Which would be the ******* S24 Ultra. If I was able to take in my phone it would be free. Now I'm paying ***** per month for 36 months for the S24+. The S24 Ultra would be ***** per month! I got the phone fixed on February 27th 2024.

    Business Response

    Date: 04/06/2024

    hi
    as a customer mentioned he came in after the warranty, our warranty 30 days cant cover physical damages or water damages . The (screen already broken) and the problem is after the 30 days the we cant accept the warranty as company policy .even if the customer still on the warranty time we cannot accept the return for the parts already damaged.
    we can offer the customer discount %20 off of the second repair .
    Every customer get receipt with the warranty policy 
    every customer get receipt has the warranty policy 

Cellphone and Computer Genius is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.