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Business Profile

Construction

Next Level Construction Co.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Construction.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/04/2023

    Type:Order Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Contractor was provided 10,000 to purchase supplies to complete home repairs. Contractor has not completed home repairs over the last several weeks. Contractor has displayed poor time management and communication with customer. Contractor has not purchased supplies to complete home repairs. Contractor has been terminated and refuses to return $10,000 that was provided to purchased supplies 3months ago.

    Business Response

    Date: 02/10/2023

    I have been working with her through the NACA home buying program. I have been dealing with her since May. In home buying programs, it is done through escrow. I didn't receive any payment until December 2. There is a lot of paperwork through their program which takes time. I started working on permits and such because that has to be done before I can start work. I bought materials for the job. The electrical part and termite part has been done. We have done some work for HVAC.

    Customer Answer

    Date: 02/10/2023

    ********** ********



    I am rejecting this response because:
    Per inspection contractor has only purchased lumber wood. 
    Termination of contract was provided. Money provided by customer needs to be returned in the amount of 10,000. Contractor has been reimbursed for electrical work that was originally paid by money provided by myself and  has now been provided compensation by NACA. 





    **********

    ****** *****

    Business Response

    Date: 02/23/2023

    I did work and bought materials and paid permit fees which were not included in the customers complaint.

    Customer Answer

    Date: 02/24/2023

    I paid the 10,000 from my account to Mr. ******** of Next Level Contruction Co LLC to purchase supplies. He received a cashier's check and wrote a receipt that I provided a copy of with the original communication thread. 

     

Next Level Construction Co. is NOT a BBB Accredited Business.

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