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Business Profile

Management Consultant

Kensington Square Apartments

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Management Consultant.

Complaints

This profile includes complaints for Kensington Square Apartments's headquarters and its corporate-owned locations. To view all corporate locations, see

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Kensington Square Apartments has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/28/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I reach out to Kensington Square apartment via online to complete an application and then I called them to verify what documents is needed and requirements. The inform me that they need last 3 paycheck stubs and one must be on the job for the last 6 months. I ask what if someone was self employed and have verifiable income before starting working. ***** ask what my current position and I inform that I work at a brokerage firm and she stated that if I am in real-estate, which is not its a Brokerage Firm dealing with the Stock Market, she stated that the self employment needs to match the current job, which don't make any sense. I then stated that we might as well cancel the application because if you all don't take into considerate that people are self employed or do rideshare where it brings in an extra 2000-4000 a month on top of Full time pay of 3500 a month. Everyone don't work full time jobs and still have great credit. I really do think she misunderstand what the overall company is looking for when it come income because her explanation didn't make sense and then she disconnect the call because she didn't like that fact I said I will dispute it since we never actually started the application process because you need additional documents. And I didn't like that fact that when I went on Apartment.com and sent a message that you all sign me up with an online account without my permission. I had to do a password reset and I never set up an account with you all or communicated with you all in the past about an apartment. I am request fee refund and call from corporate. What was explain to me over the phone I believe it should be also on your website going into detail what is needed to rent. I brought a 2022 car back in 2022 being self employed and they took my ride share information as verified income because I was bringing in 6000 a month doing rider share so I think you all need to update your income policy. Its 2024, everyone income is not a full time job.

      Customer Answer

      Date: 03/28/2024

      I would like to cancel the complaint.

    • Initial Complaint

      Date:10/31/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      From day one people would always come into my unit (family and friends) and say it always smelled like gas. I never noticed because i worked from home so i was always here. One weekend my mom stayed to house sit and she called the fire department because she said it just smelled like gas. They came out and brought Spire. ***** gave me a tag telling my apartment my furnace was leaking and not holding pressure and overall just needed to be changed out. Well they didnt they came and changed some parts. This was in July. They changed the parts recently at the end of September when it started to get cold. Since then Ive had spire out to my house 3 time as well as the fire department because the furnace continues to go out and produce a smell of a fire. The complex just refuses to change the furnace! Im writing this review just for my own evidence. My home is unsafe! I am a single mother and i have two small children in my home. I work two jobs. Ive come home late nights after working both jobs with my kids and my house is 69 degrees because the furnace wont stay lit. When i call the emergency line no one shows up. So my kids and I are stuck to stay in a cold house and I have to turn my oven on and buy space heaters to stay warm. Theyd rather keep me in a dangerous situation than to just change the furnace! Spire already informed me the furnace was almost 100 years old. As well as the fire department! If anything happens to my kids and I Im sure itll be a result of something with this furnace! Theyve stopped answering my calls and have not came to fix my heat at all and will not responde to emergency calls at night when it gets extremely cold either. So Im basically just without heat! Please help!

    • Initial Complaint

      Date:06/13/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      May 31 2023, roofers hired by leasing company caused cracks and nail holes in my ceiling from the loud banging they did; that has yet to be fixed as well as one of the roofers foot came through my ceiling causing a huge hole and head and neck injury to me. I was working at my desk from home when he came through the ceiling. I had to go to the hospital by ambulance and was proscribed pain meds and muscle relaxers for the swelling I experienced the following days. My head and neck still hurt on and off and I no longer feel safe in my home. I moved out into what was suppose to me into this renovated unit a month ago and there are several other issues I have already had the apartment including dips and cracks in my flooring and I recently just had a water leak from my my brand new kitchen sink that they took their time to fix as well. Not to mention the horrible condition of the building and the disgusting basement that is clearly unkept. I have asked for compensation in my password, my for the items that were damaged from the roof falling as well as the items that were thrown away by some of the roofing staff and to be relocated as it is me and my 5 yr old child that live in this apartment and neither company has yet to accommodate me. This incident has completely disrupted my life and has robbed me of my piece of mind. I have nightmares of the roof falling down on me and and I also run a business that has been disrupted as well. I also was forced to miss work for the rest of the day following the accident and the day after for the hole to at least be patched but not fixed. I paid a lot of money to rent and move into this renovated unit and I would like someone to rectify this. I would also like to add that I asked other renters in the top floor if they had any issue with their ceiling after the roofers left and they said no. Im the only one with cracks and holes in my ceiling which they tried to say was normal and it absolutely is not. I pay $1085 a month for this

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