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Business Profile

Plumber

Rel-O Plumbing, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/02/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am in the process of remodeling my upstairs bathroom. On March28,2023, Mr. ** ***** from Rel-O Plumbing, LLC installed a new toilet in my home. I am very unhappy with the work because my bathroom linen closet will not open. The closet door is hitting the newly installed toilet. The door cannot be opened all the way as when the old toilet was in place. My remodeling work cannot be completed. The painter is not able to open the linen closet door for painting. I explained all of the above to Mr. *****. I told him this work was unacceptable. The linen closet door needs to be fully opened. Mr. ***** did not measure or consider the project before beginning the toilet installation. The measurements are 100% off target. It is impossible to replace the linen closet door. I have already paid $577.00 to install the toilet. Replacing this newly installed toilet will require additional expenses.

    Business Response

    Date: 05/26/2023

    Yes, this lady is elderly and she is very difficult to deal with. I explain to her that she had an older style toilet with the tank on the wall And that style toilet isn’t manufactured anymore. I did walk her through her home to the first floor kitchen and informed her that if she wanted to change the roof of this toilet in order for the closet door to open, she will need to open the ceiling and then we will re-Ruffin the toilet pipes, so that the new toilet will sit back away from the closet. This is the case of a customer not being able to visualize what is being said, and measured before the installation because she did not want to open the ceiling but she wanted a new toilet so we purchased a new toilet ADA height so she could be comfortable which she liked I guess after looking at it, she has changed her mind and trying to cause a complaint. Normally I don’t respond to this I just continue to do good work and let the good people judge for themselves, because when you go back-and-forth with a disgruntle customer new customers don’t know who is who or who is right or who is wrong which makes for a bad business.
    Peace and Blessings  
    ** *****

    Customer Answer

    Date: 06/07/2023

    DEAR Sir:

    I still would like to conttinue with this case.  I'm not satified with the work and the amount of money I paid.  Please send me a copy of the company response.  Call yesterday the BBB office ,the agent was suppose to email me REL-O respond and I will file a complaint with the Attorney General which I plan to do.  Thank you.

    ******* *******

    ************

Rel-O Plumbing, LLC is BBB Accredited.

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