Complaints

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• Initial Complaint

  Date:07/27/2023

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased an AKC German Sheperd puppy ( **** ) eleven weeks old from ( ****** ****** ) of ****** ****** breeder.
  The puppy was lethargic, weak, and throwing up the night we brought him home.
  We called the breeder and told her of his condition.
  ****** ****** told us that his two sisters had just died and she would replace the puppy with a second litter she had.
  She had stated that they had feed the dogs grapes not knowing that it was poisonous to dogs.
  We however did not just let **** die.
  We took **** to the emergency vet late at night ( it was a Saturday night that he got so sick.)
  The doctor took **** in and said that he was suffering from hookworms.
  The doctor gave **** two blood transfusions, medicine and TLC that saved little ***** life.
  The breeder gave us a very sick puppy that was infected by hookworms.
  We are asking the breeder to refund us for ***** emergency medical costs.
  The bill was $ 1900.00 dollars.

  Business Response

  Date: 08/08/2023

  For starters this is not a business, I am just a hobby breeder.

  I sold the ******** a puppy on July 13th, not realizing it was sick. I offered a replacement puppy on July 15th and they never made arrangements to come pick it up. I had 7 puppies in this litter (i had already sold 4) and had no problem with them until 3 pups unknowingly ate some grapes. Grapes are fatal to dogs. 30 minutes after i lost the 2 i still had, the ******** called on July 15th and said their pup was sick. I immediately told them what happened and said i would replace their pup with one of a younger litter i had. They told me about the transfusions and saving the puppy on july18th. On July 26th they asked for a refund and i stated that the original offer still stands. i would replace their pup with another. 

  Sincerely,

  ****** ******

  Customer Answer

  Date: 08/10/2023

  Complaint: ********
  
  
  
  I am rejecting this response because: **** was sick with  "hookworms" a diagnosis that the veterinarian  determined and Not from grapes that the breeder stated.

  The breeder wanted us to just let **** die and not to seek a veterinarian care as they had gave them grapes.

  We felt that it was unethical to just let **** die and get another puppy from the breeder.

  The hospital saved little ***** life and we think the breeder has some responsibility.to do the right thing.

  Which is to seek veterinarian care and not to simply let a puppy die.

  This breeder is abusing animals by simply just giving the sick puppy Gatorade as she said she had done in an attempt to save ***** sisters.

  The veterinarian bill for ***** hookworm care was $ 1900,00.

  We only asked for the purchase price of **** that was $ 450.00 

  The breeder is listed on the website of AKC.as a breeder of German Shepherds, that's a business.

  We researched breeders and thought that an AKC listed breeder would be a safe source of purchasing a puppy.

  Letting **** just die without seeking veterinarian care was not an option.

  
  
  
  
  
  Sincerely,
  
  
  *** *******