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Business Profile

Asphalt

MoSEAL Asphalt Services

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for MoSEAL Asphalt Services's headquarters and its corporate-owned locations. To view all corporate locations, see

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MoSEAL Asphalt Services has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:09/29/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The business did terrible work. The angles of the driveway made it so water ran toward the house and leaked in the basement. They did fix the pooling with a drain but once again it was not at a proper angle and the water just stayed there. Because of the angles I would trip a lot. The city made them redo the front entrance of the driveway where it was at the street as it didn't meet code. It was just a terrible job
      I had other contractors come over and they agreed it was terrible. They wouldn't even clean up their mess they left of gravel and mud in our yard. I told them it wasn't a good driveway and one of their workers agreed but nothing was done about it. I just finally had to have another contractor come to redo the new driveway.

      Business Response

      Date: 10/30/2023

      Complaint Response submitted 9/29/2023
      ID ********

      ***** ****** driveway project response letter:

      The concrete driveway was completed in late summer of 2021. ***** verbalized to our
      foreman on site that she was very happy with the driveway and paid the invoice in full. After
      the driveway was completed, it was brought to our attention that the end of the driveway
      needed to be modified where it meets the street to comply with city code. This was not a
      problem; we then went to the city and received the permits needed to bring the driveway up to
      the new code. This was in January 2022 and the weather was not suitable to install concrete so
      we were delayed for a couple weeks on completion. We were more than happy to do anything
      needed to make the driveway correct and up to the city code to connect to the street. *****
      contacted us and said that she called the city to cancel our permits and that she no longer
      needed our services. ***** then had the driveway removed and replaced without notifying or
      consulting with us.
      Summer of 2023 ***** contacted me and said she could not stand paying for the
      driveway twice and wanted us to refund her for the first driveway which was completed 2 years
      prior.
      We do not see any valid reason the driveway should have been removed, nor do we
      have any way of addressing issues with the driveway that is no longer in existence. We do not
      believe there to be any justification for ****** to be held liable to pay for the driveway to be
      replaced.


      Sincerely,

      ***** *******
      ****** LLC
      **** ***** *****

    MoSEAL Asphalt Services is NOT a BBB Accredited Business.

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