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Business Profile

Horse Transport

Canterbury Stables At Shilo Ranch

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/02/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    Attached letter and documentation

     

    I purchased a raffle ticket for a horse from ***********************************, a representative of Canterbury Stables, on November 25, 2023 for $35.  The drawing was held on December 16th.  The first person drawn was called on the phone and refused the horse.  The second person drawn was me.  I was called and accepted the horse.  At this time, it was my understanding that the horse was located in ******, ** at the Canterbury Stables.  I was made aware, by another party, ************************* (father of *********, who was present for the drawing) that the horse was actually in **** and was being shipped to MO.  On December 18th, I sent a text message to ********* to find out when the horse would be shipped.  She stated that she was hoping it was within the next week.  At this point, no one had ever mentioned that the winner would be liable for shipping costs.  That same evening, I received multiple text messages from ************************* (Elizabeths mother and co-host of the raffle) acknowledging that I won the horse. There are text exchanges between ********* and I on December 18th all pertaining to the horse I won.

Canterbury Stables At Shilo Ranch is NOT a BBB Accredited Business.

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