We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Hotels

Amerihost Inn & Suites Fulton

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hotels.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/17/2024

    Type:Facilities Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Stayed in hotel on May 7th through the 9th and on night 2 live found bed bugs crawling on me took.said bug to front counter hand dropped it in the hand of front desk clerk. He said cleaning crew was gone for the night. Contacted hotel and they said I could not get my money back because of there cancelation policy , which is I should have canceled before my stay.

  • Initial Complaint

    Date:09/22/2023

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Complaint: ********



    I am rejecting this response because:

    Sam has not provided a refund of any kind. His note about the refund is a lie and now he will not return messages. It’s concerning to me that he states refunds have been made, yet they haven’t. 





    Sincerely,



    *** *****

    Business Response

    Date: 10/12/2023

    They also call the ****** **********. The ****** ********** took pictures and said they did not find anything wrong with the rooms. The rooms were pretty clean and I do not know what the issue was. They stayed one night and then checked out. They were charged for the one day of stay and the rest of the money was refunded.

  • Initial Complaint

    Date:07/01/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    Complaint: ********



    I am rejecting this response because:

    I was never offered a refund, we were told on the phone that there was breakfast and the pool was usable.only reason we stayed was because everything was booked up.







    **********

    ***** ****

    Business Response

    Date: 07/19/2023

    The reason is I know that the guest checked in.  The clerk said they were having an issue with the tv.  The only issue was with the tv.  Right now, our pool is closed because we got the pool painted and the paint started chipping off.  We closed it and need to put new epoxy paint on it.  The consumer said he might check out and I told him I would issue a full refund to him.  There was no other complaint about it.  We serve a light breakfast right now. We are not charging high rates.  Our rate is $69.99 a night.  I am a business man and I asked the guest if you are not happy we are willing to refund your money.  They said they would let me know.  They stayed 3 nights and we were very courteous to them. 

Amerihost Inn & Suites Fulton is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.