Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/19/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Their policy is that you can't return or exchange the product once you leave the store. The employee **** told me to try the vapor pen to make sure it was what I was looking floor, and if it wasn't he would get me what I needed. While in the store I tried the vapor pen, I got dizzy, fell backward, and cracked my tooth. I asked him to call 911, and he waited 3 minutes before asking me again if I still needed him to call. It took me over 5 minutes to get off the floor. When I got up off the floor I told him I didn't want to purchase the vapor pen, I didn't know what was in it and didn't want it. **** said I had to purchase the vapor pen because I put my lips to it, or I will be going to jail. I ended up paying around $33 for the vapor pen. I don't think I should have been forced to purchase a vapor pen that made me sick, and he should've called 911 when I first made the request.

  Business Response

  Date: 06/28/2023

  Koko Vapors will refund the charges to the customer even though his story keeps changing. Camera footage of the transaction was viewed.

  Customer Answer

  Date: 07/07/2023

  I said my body went fully numb and I fell face first to the floor I never said I fell backwards cuz it's really hard to fall backwards and crack your tooth open. So whoever took down my statement was either rushing it or didn't hear what I said but all good. I'm not going to worry about no refund I just wanted this to be a wake up call to their business that sometimes you shouldn't Force others to buy a product that sends you to ER because that's where I went later that day as I told the better Business bureau representative. Who is key details locked out but that's okay I quit vaping permanently so it is what it is just next time please don't mix up someone else's story. My evidence is clearly on their camera I never denied I made the transaction at all the owner just made it seem that way and also wants to say I keep changing my story which is absolutely untrue. Thank you for taking down my statement although it was a little bit off, but I still appreciate it thank you.