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Business Profile

Water Supply Systems

Callaway 2 Water District

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Water Supply Systems.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/19/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called this morning and they told them my meter would be fixed for a 50 dollar deposit fee as well as a 50 dollar reconnection fee. When I got there they completely did not honor what they told me and told me it would be a 500 dollar charge instead of 100 dollars that they told me over the phone.

    Business Response

    Date: 05/10/2023

    We are not a for profit business.   Customer's water has been locked for some time.  Employee  just quoted a basic  unlock fee.  The customer was given miss information.  In order for us to turn on his water, according to policy  the customer was responsible for to pay a higher fee.  Customer is away of this and there are steps to make payments.  

Callaway 2 Water District is NOT a BBB Accredited Business.

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