Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/15/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company installed an AC unit on May 24th. On May 25th, they called asking for $900 but could not explain where the 900 was coming from. They were supposed to call the warranty company for more info. On June 2nd they called again asking for a payment, they came with no explanation as to where this $900 was coming from because my warranty should have covered everything as I paid my deductible. This $900 was not agreed upon before installation. This company then left me a voicemail on June8th stating they were coming with the police to get the equipment if no payment is made. On June 9th I set up a payment arrangement as stated in the email to the company. This company did not even send me an invoice or mail me a bill UNTIL I requested this information. On June 12th I left a ****** review to this company because they are very very unprofessional and rude. June 13th this company called and said "due to me making a ****** review, they are no longer accepting my payment arrangement" On June 14th this company ILLEGALLY trespassed and stole MY equipment off of my property. These people are scammers. They cut wires that could leave a hazard for my house, they destroyed property and threatened my safety.

  

  Business Response

  Date: 06/20/2023

  Despite her best efforts, ****** ****** is lying and not telling the truth. The client is covered by the ***** **** ********* and we got a request from the warranty company and the system is very old and expensive to fix. When we contacted Sierra's warranty company about findings and recommendations, it approved the replacement and informed Sierra that she would have to pay a portion of the installation of the new system., We went to her residence to complete the job based on her acceptance, but she refused to pay her portion and kept asking why I was paying 900.00. We said that your direct relationship with your warranty company means we are a third party. We cannot explain why, but obviously because of your warranty coverage, our office attempted to collect the payment, but sadly, she did not respond. Although we contacted ***** **** ******** to resolve the problem through them, Mr. Steve Underwood, the Regional Manager, instructed us to do what is in our best interest. Due to her refusal to make a payment, we told her we would come and take the equipment as this is our legal right.

   

  Attached is the contract 

  Thanks

  Customer Answer

  Date: 06/20/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
  
  Complaint: ********
  
  I am rejecting this response because:

  This company is very unprofessional and they are scammers. This company did not have a response on what extra charges were being made. HAHAS wanted me to pay an additional $900. I made an agreement with them to make payments to their company to start on June 16th. The manager did not want to accept the payment unless I took down all my reviews on this company. I told them, it is my right to have an opinion about this company and blackmailing me is not a way to do business. This company came on to my property and STOLE the ac unit. That is illegal. No where in the contract does it say they can stalk me to wait for me to go inside, trespass onto my property and then steal the unit that ***** paid for. The manager also tried to say that they tried to collect payment for 30 days which was impossible because they just installed the unit on May 24th. ***** called and hahas and I agree that I wrote an email to promise I would not bring the police for installation and to have the money in hand. This company wanted cash only and did not show up at 10am like we discussed because I refused to give up my us citizen right to an opinion on their business.  They are very unprofessional and they are thieves. They also do not give anything in writing or send you bills. You have to request an invoice before you get anything from them. They are scammers.
  
  Regards,
  
  ****** ******

  

  Business Response

  Date: 10/24/2023

  This unit was covered under warranty, but the consumer was responsible for the cost of labor.  We have the document that she signed and we will provide to BBB.  She refused payment at the time of the installation.

  Customer Answer

  Date: 10/25/2023

  
  Complaint: ********
  
  I am rejecting this response because:
  If I refused payment at the time of installation then why did you install it? Right, because I didn't refuse payment. We set up a payment arrangement that YOUR company did not follow through with. Then you stalked my house to make sure I was not outside and you trespassed onto my property to steal the unit that was rightfully MY PROPERTY.  

  Sincerely,
  ****** ******

  

  Business Response

  Date: 10/26/2023

  We discussed you were going to pay us in full after the job was completed, you refused. Even after you were made aware of the out of pocket cost by us and your home warranty. We did not agree on any payment plans. We have evidence of these conversations and a signed contract to support this. On the contract you signed, you should have paid us in full or we would remove the equipment from the property. We took a loss from you and your home warranty based on not receiving payment from the job preformed.

  Customer Answer

  Date: 10/28/2023

  This matter is only causing HaHas heating and cooling to continue harassing me and I am done being harassed by them. Thank you