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Business Profile

Marketing Consultant

Sunrise Marketing Promotions, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Marketing Consultant.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/24/2023

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a spa package from ***** ******* the Vice President for a local ******* ********** that they were promoting. I specifically was told that the Macon office closest to our office offered all of the services and was open during the week. We attempted to book our appointment immediately however there was no answer. I then went to call the Macon office to find out that they are only open on Wednesdays and of the 6 items that are offered in the package only 1 of them is available in Macon, for the other 5 I would have to drive over a 1/2 hour to their other location that is only open while I am at work. I bought two of these packages under the understanding that the Macon office was open daily and that all 6 services were available there. This is flagrant misrepresentation. When I contacted the ****** they gave me ****** number saying that is who I need to contact to get my money back from as they received no money from those packages being sold. This whole thing stinks and I want my $130 back.

    Business Response

    Date: 03/03/2023

    We have reached out to *** ****** to offer her a refund and we have not heard back yet.
    We are in a legal binding contract with ****** ******, owner of ******* **********, that she would honor all certificates sold for each location.  I have also reached out to her and her husband to fix this situation.
    If you need more information please let me know.
    Thanks,
    **** ******* - owner

    Customer Answer

    Date: 03/06/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. I was awarded a refund. 

    Regards,

    ******* ******

Sunrise Marketing Promotions, LLC is NOT a BBB Accredited Business.

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