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Business Profile

Carpet and Rug Cleaners

Cardinal Carpet & Air Duct Cleaning

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Carpet and Rug Cleaners.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/13/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had them to come clean my apartment on 11-12-24. They charge me $384.00. The work they did was awful and left spots and carpet was extremely wet after 4 hours. The technician assured me that it would be dry and it was still wet. I would like a full refund of $384.00 because I am not happy with the service performed and my carpet looks worse then it did before they perform the job. I don&#**;t want them to return and only want to get my cost back of $384.00.

    Business Response

    Date: 12/02/2024

    I called **** and talked to her and offered to come back and re-clean the carpets.  I wrote a check for her on Friday, Nov. 29 and put it in the mail on Saturday, Nov. 30 to her.  She never called me to tell me that there was an issue.  

    Customer Answer

    Date: 12/06/2024

    Better Business Bureau:

    I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. He gave me the full amount in the form of a refund.
     
    Sincerely,

    **** ******

Cardinal Carpet & Air Duct Cleaning is NOT a BBB Accredited Business.

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